Canbury Medical Centre, Kingston Upon Thames: patient reviews and CQC rating
Canbury Medical Centre is a GP practice in Kingston Upon Thames with 16,339 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 7.7 full-time-equivalent qualified GPs, or 2,129 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Canbury Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 87%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 89%, against 90% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 6 practices in Kingston Upon Thames with 50 or more responses. 76% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (78%). 85 patients answered the survey (response rate 22%).
| Survey question | Canbury Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 87% | 81% | 77% |
| Easy to contact by phone | 76% | 64% | 57% |
| Easy to contact via the website | 87% | 64% | 58% |
| Easy to contact via the NHS App | 82% | 57% | 54% |
| Reception team helpful | 97% | 87% | 85% |
| Last contact good | 88% | 77% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Canbury Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,339 patients were registered at Canbury Medical Centre in September 2026, up 71.2% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 7.7 full-time-equivalent qualified GPs, there are 2,129 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 9.8 |
| August 2024 | 8.7 | 9.8 |
| August 2025 | 8.7 | 9.8 |
| August 2026 | 7.7 | 8.7 |
From June 2026 to August 2026 the practice recorded 6,121 appointments a month, or 375 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 37% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
69% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Canbury Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 375 | 434 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), dementia (0.3% against 0.8%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.2% | 14.3% |
| High blood pressure | All ages | 10.8% | 15.2% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Canbury Medical Centre, 1 Elm Road, Kingston Upon Thames, KT2 6HR. Phone: 020 8547 4270. Website: www.canburymedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingston Health Centre | 0.5 km | 87% |
| Churchill Medical Centre | 0.6 km | 86% |
| St Albans Medical Centre | 0.9 km | 78% |
| Fairhill Medical Practice | 1.0 km | 69% |
| O'Flynn - Hampton Wick | 1.1 km | 85% |
- Churchill Medical Centre (86% overall experience good)
- The Orchard Practice (94% overall experience good)
How do patients rate Canbury Medical Centre?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Canbury Medical Centre as good, above the England figure of 77%. 76% found it easy to get through by phone.
How many patients are registered at Canbury Medical Centre?
16,339 patients were registered in September 2026, up 71.2% on a year earlier.
What is Canbury Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Canbury Medical Centre have?
7.7 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,129 patients per GP against 2,171 across England.
Are appointments at Canbury Medical Centre face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Canbury Medical Centre's phone number?
020 8547 4270.