The Orchard Practice, Chessington: patient reviews and CQC rating
The Orchard Practice is a GP practice in Chessington with 8,341 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2019. It has 5.6 full-time-equivalent qualified GPs, or 1,491 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 73%, above the England figure of 54%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 3 practices in Chessington with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 17 points higher than in 2025 (77%). 114 patients answered the survey (response rate 27%).
| Survey question | The Orchard Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 94% | 81% | 77% |
| Easy to contact by phone | 74% | 64% | 57% |
| Easy to contact via the website | 71% | 64% | 58% |
| Easy to contact via the NHS App | 73% | 57% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 87% | 71% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 87% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orchard Practice is Good, published in February 2019. All 5 key questions are rated Good. It held the same rating in the report before (July 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,341 patients were registered at The Orchard Practice in September 2026, down 3.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,491 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 6.2 |
| August 2024 | 5.1 | 5.1 |
| August 2025 | 5.1 | 5.1 |
| August 2026 | 5.6 | 5.6 |
From June 2026 to August 2026 the practice recorded 4,218 appointments a month, or 506 per 1,000 registered patients (England: 510). 74% were face to face (England: 63%). 54% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Orchard Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 506 | 434 | 510 |
| Face to face | 74% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), dementia (0.4% against 0.8%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.8 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.4% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.9% | 74.9% |
The Orchard Practice, Orchard Gardens, Chessington, KT9 1AG. Phone: 020 8397 9494. Website: www.orchardpracticechessington.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hook Surgery | 1.3 km | 83% |
| Dr P Kumar & Partners | 1.3 km | 90% |
| Red Lion Road Surgery | 1.7 km | 74% |
| Thorkhill Surgery | 2.3 km | 68% |
| Claremont Medical Centre | 2.4 km | 93% |
- Canbury Medical Centre (87% overall experience good)
- Churchill Medical Centre (86% overall experience good)
How do patients rate The Orchard Practice?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of The Orchard Practice as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at The Orchard Practice?
8,341 patients were registered in September 2026, down 3.2% on a year earlier.
What is The Orchard Practice's CQC rating?
Good overall, published in February 2019.
How many GPs does The Orchard Practice have?
5.6 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,491 patients per GP against 2,171 across England.
Are appointments at The Orchard Practice face to face?
74% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Practice's phone number?
020 8397 9494.