Thorkhill Surgery, Thames Ditton: patient reviews and CQC rating
Thorkhill Surgery is a GP practice in Thames Ditton with 4,592 registered patients (September 2026). In the 2026 GP Patient Survey, 68% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 2.0 full-time-equivalent qualified GPs, or 2,311 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thorkhill Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 80%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
28% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (72%). 83 patients answered the survey (response rate 23%).
| Survey question | Thorkhill Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 68% | 78% | 77% |
| Easy to contact by phone | 28% | 55% | 57% |
| Easy to contact via the website | 39% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 68% | 86% | 85% |
| Last contact good | 63% | 73% | 73% |
| Wait for appointment about right | 80% | 70% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 75% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Thorkhill Surgery is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,592 patients were registered at Thorkhill Surgery in September 2026, down 6.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,311 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.5 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 1,177 appointments a month, or 256 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 33% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Thorkhill Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 256 | 521 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), osteoporosis (2.0% against 1.2%) and cancer (5.2% against 3.8%). It has a lower share for COPD (1.1% against 1.9%) and diabetes (4.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 5.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.2% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.6% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Diabetes | 17+ yrs | 4.9% | 7.9% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Learning disability | All ages | 1.3% | 0.6% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 1.0% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Thorkhill Surgery, Thorkhill Gardens, Thames Ditton, KT7 0UP. Phone: 020 8398 3141. Website: www.thorkhillsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Groves Hinchley Wood | 1.3 km | 83% |
| Claremont Medical Centre | 1.6 km | 93% |
| Central Surgery, Surbiton | 2.0 km | 65% |
| Brunswick Surgery | 2.0 km | 90% |
| Surbiton Health Centre | 2.0 km | 90% |
- Capelfield Surgery (77% overall experience good)
- Esher Green Surgery (86% overall experience good)
- Glenlyn Medical Centre (55% overall experience good)
- Littleton Surgery (71% overall experience good)
- The Groves Hinchley Wood (83% overall experience good)
- Vine Medical Centre (89% overall experience good)
How do patients rate Thorkhill Surgery?
In the 2026 GP Patient Survey, 68% of patients described their overall experience of Thorkhill Surgery as good, against 77% across England. 28% found it easy to get through by phone.
How many patients are registered at Thorkhill Surgery?
4,592 patients were registered in September 2026, down 6.7% on a year earlier.
What is Thorkhill Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Thorkhill Surgery have?
2.0 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,311 patients per GP against 2,171 across England.
Are appointments at Thorkhill Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thorkhill Surgery's phone number?
020 8398 3141.