Esher Green Surgery, Esher: patient reviews and CQC rating
Esher Green Surgery is a GP practice in Esher with 13,996 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 6.4 full-time-equivalent qualified GPs, or 2,170 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Esher Green Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its result closest to England is the share who said they were treated with care and concern: 87%, against 86% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 1st of the 4 practices in Esher with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (82%). 107 patients answered the survey (response rate 29%).
| Survey question | Esher Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 86% | 78% | 77% |
| Easy to contact by phone | 70% | 55% | 57% |
| Easy to contact via the website | 82% | 59% | 58% |
| Easy to contact via the NHS App | 80% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 83% | 73% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 87% | 88% | 86% |
| Confidence and trust in the clinician | 95% | 94% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Esher Green Surgery is Good, published in October 2016. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,996 patients were registered at Esher Green Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 6.4 full-time-equivalent qualified GPs, there are 2,170 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.8 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 5.3 |
| August 2024 | 3.3 | 6.0 |
| August 2025 | 3.9 | 5.6 |
| August 2026 | 6.4 | 6.4 |
From June 2026 to August 2026 the practice recorded 4,338 appointments a month, or 310 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 47% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Esher Green Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 310 | 521 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 47% | 45% | 45% |
| More than 28 days after booking | 10% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), a learning disability (0.2% against 0.6%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.0 years for women and 82.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.2% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 4.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 0.6% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.5% | 74.9% |
Esher Green Surgery, Esher Green Drive, Esher, KT10 8BX. Phone: 01372 462726. Website: www.eshergreensurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Littleton Surgery | 0.8 km | 71% |
| The Groves Hinchley Wood | 2.1 km | 83% |
| Hersham Surgery | 2.4 km | 82% |
| Fort House Surgery | 2.5 km | 94% |
| Glenlyn Medical Centre | 2.5 km | 55% |
- Capelfield Surgery (77% overall experience good)
- Glenlyn Medical Centre (55% overall experience good)
- Littleton Surgery (71% overall experience good)
- The Groves Hinchley Wood (83% overall experience good)
- Thorkhill Surgery (68% overall experience good)
- Vine Medical Centre (89% overall experience good)
How do patients rate Esher Green Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Esher Green Surgery as good, above the England figure of 77%. 70% found it easy to get through by phone.
How many patients are registered at Esher Green Surgery?
13,996 patients were registered in September 2026, up 0.1% on a year earlier.
What is Esher Green Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Esher Green Surgery have?
6.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,170 patients per GP against 2,171 across England.
Are appointments at Esher Green Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Esher Green Surgery's phone number?
01372 462726.