East Elmbridge PCN: primary care network practices and patient survey
East Elmbridge PCN is a primary care network of 7 GP practices with 60,198 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England. Its practices have 2,040 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in East Elmbridge PCN with survey results, the share of patients describing their overall experience as good ranges from 55% at Glenlyn Medical Centre to 89% at Vine Medical Centre, with a median of 77% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. The Groves Hinchley Wood has the highest share finding it easy to get through by phone (72%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Vine Medical Centre | 9,047 | 89% | 71% | Good | 2,130 |
| Esher Green Surgery | 13,996 | 86% | 70% | Good | 2,170 |
| The Groves Hinchley Wood | 6,106 | 83% | 72% | Good | 1,885 |
| Capelfield Surgery | 7,778 | 77% | 57% | Good | 1,839 |
| Littleton Surgery | 3,216 | 71% | 63% | Good | 1,608 |
| Thorkhill Surgery | 4,592 | 68% | 28% | Good | 2,311 |
| Glenlyn Medical Centre | 15,463 | 55% | 28% | Good | 2,102 |
Results for the network as a whole, from 741 responses, against Surrey and Sussex and England.
| Survey question | East Elmbridge PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 54% | 55% | 57% |
| Easy to contact via the website | 66% | 59% | 58% |
| Easy to contact via the NHS App | 59% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 71% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
There are 2,040 registered patients per full-time-equivalent qualified GP in East Elmbridge PCN, close to England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 408 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.7% over the year (England: shrank 1.1%).
| Measure | East Elmbridge PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,040 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 408 | 521 | 510 |
| Face-to-face appointments | 52% | 58% | 63% |
| Same day as booked | 48% | 45% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 19% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in East Elmbridge PCN is cancer (4.7% against 3.8%), and the furthest below is peripheral arterial disease (0.3% against 0.6%).
| Condition register | Age group | East Elmbridge PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.2% | 15.2% | 8,147 |
| Depression | 18+ yrs | 11.9% | 14.3% | 5,782 |
| Asthma | 6+ yrs | 5.8% | 6.6% | 3,414 |
| Diabetes | 17+ yrs | 4.9% | 7.9% | 2,426 |
| Cancer | All ages | 4.7% | 3.8% | 2,890 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 2,260 |
| Atrial fibrillation | All ages | 2.5% | 2.2% | 1,550 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 1,509 |
| Stroke and TIA | All ages | 1.8% | 1.9% | 1,081 |
| COPD | All ages | 1.0% | 1.9% | 647 |
| Dementia | All ages | 0.9% | 0.8% | 574 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 210 |
| Serious mental illness | All ages | 0.8% | 1.0% | 497 |
| Heart failure | All ages | 0.7% | 1.1% | 448 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 323 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 290 |
| Learning disability | All ages | 0.4% | 0.6% | 247 |
| Palliative care | All ages | 0.3% | 0.6% | 208 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 173 |
- Alps Group PCN (4 practices)
- Cobham and Oxshott PCN (2 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Victoria Eastbourne PCN (4 practices)
- Walton Practices Confederation PCN (4 practices)
- West Hove PCN (4 practices)
- Wham PCN (3 practices)
Which practices are in East Elmbridge PCN?
Capelfield Surgery, Esher Green Surgery, Glenlyn Medical Centre, Littleton Surgery, The Groves Hinchley Wood, Thorkhill Surgery and Vine Medical Centre.
How do patients rate East Elmbridge PCN?
74% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does East Elmbridge PCN cover?
60,198 registered patients across 7 practices in September 2026.
How many patients per GP does East Elmbridge PCN have?
2,040 per full-time-equivalent qualified GP, against 2,171 across England.