Wham PCN: primary care network practices and patient survey
Wham PCN is a primary care network of 3 GP practices with 48,250 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 2,391 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Wham PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Church Street Practice to 94% at Fort House Surgery, with a median of 82% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. Fort House Surgery has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fort House Surgery | 14,112 | 94% | 80% | Good | 2,075 |
| Hersham Surgery | 9,868 | 82% | 50% | Good | 2,646 |
| Church Street Practice | 24,270 | 72% | 24% | Good | 2,515 |
Results for the network as a whole, from 302 responses, against Surrey and Sussex and England.
| Survey question | Wham PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 44% | 55% | 57% |
| Easy to contact via the website | 59% | 59% | 58% |
| Easy to contact via the NHS App | 47% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 68% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
There are 2,391 registered patients per full-time-equivalent qualified GP in Wham PCN, more than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 353 appointments a month per 1,000 patients (England: 510), 80% of them face to face. 37% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists grew by 0.6% over the year (England: shrank 1.1%).
| Measure | Wham PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 2,391 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 353 | 521 | 510 |
| Face-to-face appointments | 80% | 58% | 63% |
| Same day as booked | 37% | 45% | 45% |
| Did not attend | 5% | 4% | 4% |
| Patients aged 65 or over | 18% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Wham PCN is cancer (4.6% against 3.8%), and the furthest below is learning disability (0.2% against 0.6%).
| Condition register | Age group | Wham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% | 6,092 |
| Depression | 18+ yrs | 11.9% | 14.3% | 4,436 |
| Asthma | 6+ yrs | 5.5% | 6.6% | 2,493 |
| Diabetes | 17+ yrs | 5.3% | 7.9% | 2,002 |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% | 1,868 |
| Cancer | All ages | 4.6% | 3.8% | 2,240 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 1,177 |
| Coronary heart disease | All ages | 2.4% | 3.0% | 1,143 |
| Stroke and TIA | All ages | 1.7% | 1.9% | 829 |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% | 234 |
| COPD | All ages | 1.1% | 1.9% | 548 |
| Heart failure | All ages | 0.9% | 1.1% | 431 |
| Dementia | All ages | 0.7% | 0.8% | 356 |
| Serious mental illness | All ages | 0.7% | 1.0% | 318 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 243 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 205 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 217 |
| Palliative care | All ages | 0.3% | 0.6% | 139 |
| Learning disability | All ages | 0.2% | 0.6% | 98 |
- Alps Group PCN (4 practices)
- Cobham and Oxshott PCN (2 practices)
- East & Central Brighton PCN (9 practices)
- East Elmbridge PCN (7 practices)
- Eastbourne East PCN (3 practices)
- Victoria Eastbourne PCN (4 practices)
- Walton Practices Confederation PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Wham PCN?
Church Street Practice, Fort House Surgery and Hersham Surgery.
How do patients rate Wham PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Wham PCN cover?
48,250 registered patients across 3 practices in September 2026.
How many patients per GP does Wham PCN have?
2,391 per full-time-equivalent qualified GP, against 2,171 across England.