Hersham Surgery, Walton On Thames: patient reviews and CQC rating
Hersham Surgery is a GP practice in Walton On Thames with 9,868 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.7 full-time-equivalent qualified GPs, or 2,646 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hersham Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 76%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 35%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 6 practices in Walton On Thames with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (66%). 95 patients answered the survey (response rate 27%).
| Survey question | Hersham Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 76% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 89% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 366 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hersham Surgery is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,868 patients were registered at Hersham Surgery in September 2026, down 1.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 2,646 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.5 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 4.8 |
| August 2024 | 3.7 | 6.5 |
| August 2025 | 3.7 | 6.9 |
| August 2026 | 3.7 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,795 appointments a month, or 385 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 39% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Hersham Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 385 | 521 | 510 |
| Face to face | 76% | 58% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 7% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.8% against 1.2%), chronic kidney disease (6.7% against 4.6%) and dementia (1.1% against 0.8%). It has a lower share for a learning disability (0.2% against 0.6%), epilepsy (0.5% against 0.8%) and serious mental illness (0.7% against 1.0%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.8% | 14.3% |
| High blood pressure | All ages | 14.8% | 15.2% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Osteoporosis | 50+ yrs | 3.8% | 1.2% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.4% | 74.9% |
Hersham Surgery, The Surgery, Pleasant Place, Hersham, Walton On Thames, KT12 4HT. Phone: 01932 229033.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fort House Surgery | 1.8 km | 94% |
| The Red Practice | 1.9 km | 82% |
| Yellow Practice | 1.9 km | 75% |
| Dr Samy Morcos | 1.9 km | 73% |
| Dr Layth Delaimy | 2.1 km | 58% |
- Church Street Practice (72% overall experience good)
- Fort House Surgery (94% overall experience good)
How do patients rate Hersham Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Hersham Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Hersham Surgery?
9,868 patients were registered in September 2026, down 1.5% on a year earlier.
What is Hersham Surgery's CQC rating?
Good overall, published in July 2017.
How many GPs does Hersham Surgery have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,646 patients per GP against 2,171 across England.
Are appointments at Hersham Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hersham Surgery's phone number?
01932 229033.