Yellow Practice, Walton-on-thames: patient reviews and CQC rating
Yellow Practice is a GP practice in Walton-on-thames with 3,380 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2022. It has 0.7 full-time-equivalent qualified GPs, or 5,070 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Yellow Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 65%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 47%, against 57% across England. With 101 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 4th of the 6 practices in Walton On Thames with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 14 points higher than in 2025 (61%). 101 patients answered the survey (response rate 25%).
| Survey question | Yellow Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 75% | 78% | 77% |
| Easy to contact by phone | 47% | 55% | 57% |
| Easy to contact via the website | 65% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 68% | 73% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 93% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 262 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Yellow Practice is Requires Improvement, published in September 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Good. It held the same rating in the report before (January 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,380 patients were registered at Yellow Practice in September 2026, down 5.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 5,070 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,405 appointments a month, or 416 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 44% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Yellow Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 416 | 521 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.7% against 4.6%). It has a lower share for asthma (4.0% against 6.6%) and depression (10.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.5% | 15.2% |
| Depression | 18+ yrs | 10.2% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.7% | 4.6% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Yellow Practice, The Health Centre, Rodney Road, Walton-on-thames, KT12 3LB. Phone: 01932 414136.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Red Practice | 0.0 km | 82% |
| Dr Samy Morcos | 0.0 km | 73% |
| Fort House Surgery | 0.1 km | 94% |
| Dr Layth Delaimy | 0.3 km | 58% |
| Hersham Surgery | 1.9 km | 82% |
- Dr Layth Delaimy (58% overall experience good)
- Dr Samy Morcos (73% overall experience good)
- The Red Practice (82% overall experience good)
How do patients rate Yellow Practice?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Yellow Practice as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Yellow Practice?
3,380 patients were registered in September 2026, down 5.7% on a year earlier.
What is Yellow Practice's CQC rating?
Requires Improvement overall, published in September 2022.
How many GPs does Yellow Practice have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,070 patients per GP against 2,171 across England.
Are appointments at Yellow Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Yellow Practice's phone number?
01932 414136.