The Red Practice, Walton On Thames: patient reviews and CQC rating
The Red Practice is a GP practice in Walton On Thames with 10,405 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 4.8 full-time-equivalent qualified GPs, or 2,155 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Red Practice
Its best result against England is the share who said the wait for their last appointment was about right: 79%, above the England figure of 69%. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 2nd of the 6 practices in Walton On Thames with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (84%). 109 patients answered the survey (response rate 28%).
| Survey question | The Red Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 82% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 64% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 82% | 86% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 85% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 141 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Red Practice is Good, published in August 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,405 patients were registered at The Red Practice in September 2026, down 2.9% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.8 full-time-equivalent qualified GPs, there are 2,155 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.2 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 4.8 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 4.8 | 4.8 |
| August 2026 | 4.8 | 4.8 |
From June 2026 to August 2026 the practice recorded 4,542 appointments a month, or 437 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Red Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 521 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.3% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.9% | 15.2% |
| Depression | 18+ yrs | 9.3% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.0% | 74.9% |
The Red Practice, The Health Centre, Rodney Road, Walton On Thames, KT12 3LB. Phone: 01932 504413.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Yellow Practice | 0.0 km | 75% |
| Dr Samy Morcos | 0.0 km | 73% |
| Fort House Surgery | 0.1 km | 94% |
| Dr Layth Delaimy | 0.3 km | 58% |
| Hersham Surgery | 1.9 km | 82% |
- Dr Layth Delaimy (58% overall experience good)
- Dr Samy Morcos (73% overall experience good)
- Yellow Practice (75% overall experience good)
How do patients rate The Red Practice?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Red Practice as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at The Red Practice?
10,405 patients were registered in September 2026, down 2.9% on a year earlier.
What is The Red Practice's CQC rating?
Good overall, published in August 2017.
How many GPs does The Red Practice have?
4.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,155 patients per GP against 2,171 across England.
Are appointments at The Red Practice face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Red Practice's phone number?
01932 504413.