Dr Samy Morcos, Walton On Thames: patient reviews and CQC rating
Dr Samy Morcos is a GP practice in Walton On Thames with 4,235 registered patients (September 2026). In the 2026 GP Patient Survey, 73% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2018. It has 1.3 full-time-equivalent qualified GPs, or 3,184 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Samy Morcos
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 5th of the 6 practices in Walton On Thames with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (66%). 89 patients answered the survey (response rate 26%).
| Survey question | Dr Samy Morcos | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 73% | 78% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 49% | 59% | 58% |
| Easy to contact via the NHS App | 61% | 54% | 54% |
| Reception team helpful | 97% | 86% | 85% |
| Last contact good | 82% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for Dr Samy Morcos is Good, published in October 2018. All 5 key questions are rated Good. It held the same rating in the report before (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,235 patients were registered at Dr Samy Morcos in September 2026, down 3.8% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 3,184 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.3 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 1,373 appointments a month, or 324 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 44% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Samy Morcos | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 324 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for heart failure (0.6% against 1.1%), COPD (1.1% against 1.9%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
Dr Samy Morcos, The Health Centre, Rodney Road, Walton On Thames, KT12 3LB. Phone: 01932 228999. Website: www.thewhitepractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Red Practice | 0.0 km | 82% |
| Yellow Practice | 0.0 km | 75% |
| Fort House Surgery | 0.1 km | 94% |
| Dr Layth Delaimy | 0.3 km | 58% |
| Hersham Surgery | 1.9 km | 82% |
- Dr Layth Delaimy (58% overall experience good)
- The Red Practice (82% overall experience good)
- Yellow Practice (75% overall experience good)
How do patients rate Dr Samy Morcos?
In the 2026 GP Patient Survey, 73% of patients described their overall experience of Dr Samy Morcos as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Dr Samy Morcos?
4,235 patients were registered in September 2026, down 3.8% on a year earlier.
What is Dr Samy Morcos's CQC rating?
Good overall, published in October 2018.
How many GPs does Dr Samy Morcos have?
1.3 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,184 patients per GP against 2,171 across England.
Are appointments at Dr Samy Morcos face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Samy Morcos's phone number?
01932 228999.