Vine Medical Centre, East Molesey: patient reviews and CQC rating
Vine Medical Centre is a GP practice in East Molesey with 9,047 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 4.2 full-time-equivalent qualified GPs, or 2,130 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Vine Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 85%, above the England figure of 58%. Its result closest to England is the share who found the reception and administrative team helpful: 89%, against 85% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
71% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (88%). 110 patients answered the survey (response rate 31%).
| Survey question | Vine Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 71% | 55% | 57% |
| Easy to contact via the website | 85% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 89% | 86% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 88% | 70% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 94% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 99% | 91% | 90% |
CQC's overall rating for Vine Medical Centre is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,047 patients were registered at Vine Medical Centre in September 2026, up 5.0% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 2,130 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.9 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.1 | 1.1 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 4.2 | 6.9 |
From June 2026 to August 2026 the practice recorded 4,894 appointments a month, or 541 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 69% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Vine Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 541 | 521 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 69% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%) and cancer (5.1% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%), palliative or supportive care needs (0.3% against 0.6%) and epilepsy (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 8.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.2% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Asthma | 6+ yrs | 5.6% | 6.6% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.1% | 74.9% |
98% of the practice's patients live in the KT8 postcode district. 99% live in Elmbridge, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| KT8 | 8,731 | 98% |
Vine Medical Centre, 69 Pemberton Road, East Molesey, KT8 9LJ. Phone: 020 8783 0154. Website: www.vine.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Glenlyn Medical Centre | 0.7 km | 55% |
| Hampton Medical Centre | 2.0 km | 85% |
| Broad Lane Surgery | 2.3 km | 87% |
| Hampton Hill Medical Centre | 2.7 km | 83% |
| Park Road Surgery | 2.8 km | 90% |
- Capelfield Surgery (77% overall experience good)
- Esher Green Surgery (86% overall experience good)
- Glenlyn Medical Centre (55% overall experience good)
- Littleton Surgery (71% overall experience good)
- The Groves Hinchley Wood (83% overall experience good)
- Thorkhill Surgery (68% overall experience good)
How do patients rate Vine Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Vine Medical Centre as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Vine Medical Centre?
9,047 patients were registered in September 2026, up 5.0% on a year earlier.
What is Vine Medical Centre's CQC rating?
Good overall, published in March 2019.
How many GPs does Vine Medical Centre have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,130 patients per GP against 2,171 across England.
Are appointments at Vine Medical Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Vine Medical Centre's phone number?
020 8783 0154.