Park Road Surgery, Teddington: patient reviews and CQC rating
Park Road Surgery is a GP practice in Teddington with 12,471 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 6.5 full-time-equivalent qualified GPs, or 1,919 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 27%, below the England figure of 54%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
75% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (84%). 115 patients answered the survey (response rate 35%).
| Survey question | Park Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 75% | 64% | 57% |
| Easy to contact via the website | 72% | 64% | 58% |
| Easy to contact via the NHS App | 27% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 83% | 77% | 73% |
| Wait for appointment about right | 84% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Park Road Surgery is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,471 patients were registered at Park Road Surgery in September 2026, down 1.6% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 1,919 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.5 | 10.8 |
| August 2024 | 5.5 | 8.1 |
| August 2025 | 5.7 | 7.8 |
| August 2026 | 6.5 | 7.4 |
From June 2026 to August 2026 the practice recorded 6,676 appointments a month, or 535 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 65% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
100% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | Park Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 434 | 510 |
| Face to face | 41% | 58% | 63% |
| Same day as booked | 65% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 1% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.6% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), a learning disability (0.2% against 0.6%) and peripheral arterial disease (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 7.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.1 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.6% | 15.2% |
| Depression | 18+ yrs | 10.5% | 14.3% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Diabetes | 17+ yrs | 3.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.9% | 74.9% |
Park Road Surgery, 37 Park Road, Teddington, TW11 0AU. Phone: 020 8977 5481. Website: www.parkroadsurgeryteddington.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Thameside Medical Practice - Childs & Partners | 0.7 km | 85% |
| Hampton Hill Medical Centre | 1.5 km | 83% |
| O'Flynn - Hampton Wick | 1.8 km | 85% |
| St Albans Medical Centre | 2.2 km | 78% |
| The Green Surgery | 2.3 km | 74% |
- Broad Lane Surgery (87% overall experience good)
- Hampton Medical Centre (85% overall experience good)
- Staines Road Surgery (85% overall experience good)
How do patients rate Park Road Surgery?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Park Road Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Park Road Surgery?
12,471 patients were registered in September 2026, down 1.6% on a year earlier.
What is Park Road Surgery's CQC rating?
Good overall, published in July 2016.
How many GPs does Park Road Surgery have?
6.5 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,919 patients per GP against 2,171 across England.
Are appointments at Park Road Surgery face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Road Surgery's phone number?
020 8977 5481.