Staines Road Surgery, Twickenham: patient reviews and CQC rating
Staines Road Surgery is a GP practice in Twickenham with 3,631 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2018. It has 2.4 full-time-equivalent qualified GPs, or 1,513 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Staines Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 80%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 66%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 11 practices in Twickenham with 50 or more responses. 80% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (88%). 106 patients answered the survey (response rate 21%).
| Survey question | Staines Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 80% | 64% | 57% |
| Easy to contact via the website | 73% | 64% | 58% |
| Easy to contact via the NHS App | 52% | 57% | 54% |
| Reception team helpful | 96% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Staines Road Surgery is Good, published in June 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,631 patients were registered at Staines Road Surgery in September 2026, down 3.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,513 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,110 appointments a month, or 306 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 14% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Staines Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 306 | 434 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 14% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), asthma (3.1% against 6.6%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.8 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.9% | 15.2% |
| Depression | 18+ yrs | 9.7% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 3.1% | 6.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
Staines Road Surgery, 323-325 Staines Road, Twickenham, TW2 5AU. Phone: 020 8894 2722.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Jubilee Surgery - Boohan | 0.6 km | 86% |
| Dr Vishwambhar Sinha | 0.6 km | 83% |
| Woodlawn Medical Centre - Kudra | 0.8 km | 67% |
| Twickenham Park Medical Centre | 1.2 km | 80% |
| The Green Surgery | 1.3 km | 74% |
- Broad Lane Surgery (87% overall experience good)
- Hampton Medical Centre (85% overall experience good)
- Park Road Surgery (90% overall experience good)
How do patients rate Staines Road Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Staines Road Surgery as good, above the England figure of 77%. 80% found it easy to get through by phone.
How many patients are registered at Staines Road Surgery?
3,631 patients were registered in September 2026, down 3.8% on a year earlier.
What is Staines Road Surgery's CQC rating?
Good overall, published in June 2018.
How many GPs does Staines Road Surgery have?
2.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 1,513 patients per GP against 2,171 across England.
Are appointments at Staines Road Surgery face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Staines Road Surgery's phone number?
020 8894 2722.