Twickenham Park Medical Centre, Feltham: patient reviews and CQC rating
Twickenham Park Medical Centre is a GP practice in Feltham with 3,130 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 1.6 full-time-equivalent qualified GPs, or 1,989 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Twickenham Park Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 85%, against 86% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 13 practices in Feltham with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (73%). 108 patients answered the survey (response rate 21%).
| Survey question | Twickenham Park Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 80% | 75% | 77% |
| Easy to contact by phone | 75% | 62% | 57% |
| Easy to contact via the website | 62% | 57% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 87% | 83% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 84% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 83% of 23 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Twickenham Park Medical Centre is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,130 patients were registered at Twickenham Park Medical Centre in September 2026, down 6.6% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 1,989 patients per GP, close to the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 2,497 appointments a month, or 798 per 1,000 registered patients (England: 510). 68% were face to face (England: 63%). 49% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Twickenham Park Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 798 | 469 | 510 |
| Face to face | 68% | 60% | 63% |
| Same day as booked | 49% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%). It has a lower share for osteoporosis (0.3% against 1.2%) and depression (10.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 23.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 80.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 10.6% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 3.5% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| COPD | All ages | 2.2% | 1.9% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.1% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Twickenham Park Medical Centre, 192 Twickenham Road, Hanworth, Feltham, TW13 6HD. Phone: 020 8481 7989.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mount Medical Centre | 1.0 km | 86% |
| Woodlawn Medical Centre - Kudra | 1.1 km | 67% |
| Little Park Surgery | 1.1 km | 78% |
| Staines Road Surgery | 1.2 km | 85% |
| Jubilee Surgery - Boohan | 1.3 km | 86% |
- Carlton Surgery (77% overall experience good)
- Clifford House Medical Centre (81% overall experience good)
- Dr Indervir Dhandee (66% overall experience good)
- Dr Kumaran & Partners (62% overall experience good)
- Gill Medical Practice (73% overall experience good)
- HMC Health Bedfont (84% overall experience good)
- HMC Health Feltham (82% overall experience good)
- Hatton Medical Practice (74% overall experience good)
- Little Park Surgery (78% overall experience good)
- Mount Medical Centre (86% overall experience good)
- Pentelow Practice (79% overall experience good)
- St Davids Practice (68% overall experience good)
How do patients rate Twickenham Park Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Twickenham Park Medical Centre as good, against 77% across England. 75% found it easy to get through by phone.
How many patients are registered at Twickenham Park Medical Centre?
3,130 patients were registered in September 2026, down 6.6% on a year earlier.
What is Twickenham Park Medical Centre's CQC rating?
Good overall, published in April 2017.
How many GPs does Twickenham Park Medical Centre have?
1.6 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,989 patients per GP against 2,171 across England.
Are appointments at Twickenham Park Medical Centre face to face?
68% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Twickenham Park Medical Centre's phone number?
020 8481 7989.