Dr Indervir Dhandee, Feltham: patient reviews and CQC rating
Dr Indervir Dhandee is a GP practice in Feltham with 6,555 registered patients (September 2026). In the 2026 GP Patient Survey, 66% of its patients described their overall experience as good, below the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.7 full-time-equivalent qualified GPs, or 3,965 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Indervir Dhandee
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who found the reception and administrative team helpful: 66%, below the England figure of 85%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 12th of the 13 practices in Feltham with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (78%). 110 patients answered the survey (response rate 20%).
| Survey question | Dr Indervir Dhandee | West and North London | England |
|---|---|---|---|
| Overall experience good | 66% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 53% | 57% | 58% |
| Easy to contact via the NHS App | 43% | 54% | 54% |
| Reception team helpful | 66% | 83% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 65% | 68% | 69% |
| Listened to well | 77% | 86% | 87% |
| Treated with care and concern | 76% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 18 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Indervir Dhandee is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,555 patients were registered at Dr Indervir Dhandee in September 2026, down 2.6% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 1.7 full-time-equivalent qualified GPs, there are 3,965 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.5 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.7 | 1.7 |
From June 2026 to August 2026 the practice recorded 4,722 appointments a month, or 720 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 40% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Dr Indervir Dhandee | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 720 | 469 | 510 |
| Face to face | 62% | 60% | 63% |
| Same day as booked | 40% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (2.2% against 0.8%), a learning disability (1.2% against 0.6%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for osteoporosis (0.1% against 1.2%) and cancer (2.7% against 3.8%). The practice's patients live in areas with an average deprivation score of 28.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 77.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.4% | 15.2% |
| Depression | 18+ yrs | 12.3% | 14.3% |
| Diabetes | 17+ yrs | 11.9% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Cancer | All ages | 2.7% | 3.8% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Dementia | All ages | 2.2% | 0.8% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| COPD | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.3% | 74.9% |
Dr Indervir Dhandee, 4 Cleeve Court, Grove Village, Bedfont, Feltham, TW14 8SN. Phone: 020 8751 6281. Website: www.grove-village-medical-centre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| HMC Health Bedfont | 0.3 km | 84% |
| Hatton Medical Practice | 1.0 km | 74% |
| Pentelow Practice | 1.3 km | 79% |
| St Davids Practice | 1.4 km | 68% |
| Dr Kumaran & Partners | 1.4 km | 62% |
- Carlton Surgery (77% overall experience good)
- Clifford House Medical Centre (81% overall experience good)
- Dr Kumaran & Partners (62% overall experience good)
- Gill Medical Practice (73% overall experience good)
- HMC Health Bedfont (84% overall experience good)
- HMC Health Feltham (82% overall experience good)
- Hatton Medical Practice (74% overall experience good)
- Little Park Surgery (78% overall experience good)
- Mount Medical Centre (86% overall experience good)
- Pentelow Practice (79% overall experience good)
- St Davids Practice (68% overall experience good)
- Twickenham Park Medical Centre (80% overall experience good)
How do patients rate Dr Indervir Dhandee?
In the 2026 GP Patient Survey, 66% of patients described their overall experience of Dr Indervir Dhandee as good, below the England figure of 77%. 65% found it easy to get through by phone.
How many patients are registered at Dr Indervir Dhandee?
6,555 patients were registered in September 2026, down 2.6% on a year earlier.
What is Dr Indervir Dhandee's CQC rating?
Good overall, published in March 2017.
How many GPs does Dr Indervir Dhandee have?
1.7 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,965 patients per GP against 2,171 across England.
Are appointments at Dr Indervir Dhandee face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Indervir Dhandee's phone number?
020 8751 6281.