HMC Health Bedfont, Feltham: patient reviews and CQC rating
HMC Health Bedfont is a GP practice in Feltham with 6,094 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2022. It has 2.8 full-time-equivalent qualified GPs, or 2,208 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about HMC Health Bedfont
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 13 practices in Feltham with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (83%). 92 patients answered the survey (response rate 14%).
| Survey question | HMC Health Bedfont | West and North London | England |
|---|---|---|---|
| Overall experience good | 84% | 75% | 77% |
| Easy to contact by phone | 79% | 62% | 57% |
| Easy to contact via the website | 58% | 57% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 78% | 83% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 60% | 68% | 69% |
| Listened to well | 89% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
CQC's overall rating for HMC Health Bedfont is Good, published in September 2022. All 5 key questions are rated Good. It held the same rating in the report before (October 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,094 patients were registered at HMC Health Bedfont in September 2026, down 2.5% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 2,208 patients per GP, close to the England figure of 2,171 and West and North London's 2,497. The practice also has 0.6 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.8 | 2.8 |
| August 2024 | 2.8 | 2.8 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 2.8 | 2.8 |
From June 2026 to August 2026 the practice recorded 3,214 appointments a month, or 527 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 33% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | HMC Health Bedfont | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 527 | 469 | 510 |
| Face to face | 91% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.9% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 27.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.2% | 74.9% |
HMC Health Bedfont, Imperial Road, Feltham, TW14 8AG. Phone: 020 8890 2245. Website: www.websiteInprogressspokeon08102019.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Indervir Dhandee | 0.3 km | 66% |
| Hatton Medical Practice | 0.7 km | 74% |
| Pentelow Practice | 1.0 km | 79% |
| St Davids Practice | 1.4 km | 68% |
| Dr Kumaran & Partners | 1.4 km | 62% |
- Carlton Surgery (77% overall experience good)
- Clifford House Medical Centre (81% overall experience good)
- Dr Indervir Dhandee (66% overall experience good)
- Dr Kumaran & Partners (62% overall experience good)
- Gill Medical Practice (73% overall experience good)
- HMC Health Feltham (82% overall experience good)
- Hatton Medical Practice (74% overall experience good)
- Little Park Surgery (78% overall experience good)
- Mount Medical Centre (86% overall experience good)
- Pentelow Practice (79% overall experience good)
- St Davids Practice (68% overall experience good)
- Twickenham Park Medical Centre (80% overall experience good)
How do patients rate HMC Health Bedfont?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of HMC Health Bedfont as good, against 77% across England. 79% found it easy to get through by phone.
How many patients are registered at HMC Health Bedfont?
6,094 patients were registered in September 2026, down 2.5% on a year earlier.
What is HMC Health Bedfont's CQC rating?
Good overall, published in September 2022.
How many GPs does HMC Health Bedfont have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,208 patients per GP against 2,171 across England.
Are appointments at HMC Health Bedfont face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is HMC Health Bedfont's phone number?
020 8890 2245.