Mount Medical Centre, Feltham: patient reviews and CQC rating
Mount Medical Centre is a GP practice in Feltham with 7,260 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 1.3 full-time-equivalent qualified GPs, or 5,793 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mount Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who found the reception and administrative team helpful: 83%, against 85% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 13 practices in Feltham with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (88%). 99 patients answered the survey (response rate 14%).
| Survey question | Mount Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 86% | 75% | 77% |
| Easy to contact by phone | 81% | 62% | 57% |
| Easy to contact via the website | 57% | 57% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 83% | 83% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 69% | 68% | 69% |
| Listened to well | 87% | 86% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 100% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mount Medical Centre is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,260 patients were registered at Mount Medical Centre in September 2026, down 0.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.3 full-time-equivalent qualified GPs, there are 5,793 patients per GP, more than the England figure of 2,171 and West and North London's 2,497. The practice also has 1.0 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.3 | 1.3 |
| August 2024 | 1.3 | 1.3 |
| August 2025 | 1.3 | 1.3 |
| August 2026 | 1.3 | 1.3 |
From June 2026 to August 2026 the practice recorded 2,483 appointments a month, or 342 per 1,000 registered patients (England: 510). 82% were face to face (England: 63%). 16% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Mount Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 342 | 469 | 510 |
| Face to face | 82% | 60% | 63% |
| Same day as booked | 16% | 48% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.8% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), heart failure (0.5% against 1.1%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 29.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 79.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.4% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Asthma | 6+ yrs | 3.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Cancer | All ages | 2.3% | 3.8% |
| COPD | All ages | 1.7% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.7% | 74.9% |
Mount Medical Centre, 7 Market Parade, Hampton Road West, Feltham, TW13 6AJ. Phone: 020 8893 8699. Website: www.mountmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Little Park Surgery | 0.2 km | 78% |
| Twickenham Park Medical Centre | 1.0 km | 80% |
| Clifford House Medical Centre | 1.5 km | 81% |
| Woodlawn Medical Centre - Kudra | 1.5 km | 67% |
| Gill Medical Practice | 1.7 km | 73% |
- Carlton Surgery (77% overall experience good)
- Clifford House Medical Centre (81% overall experience good)
- Dr Indervir Dhandee (66% overall experience good)
- Dr Kumaran & Partners (62% overall experience good)
- Gill Medical Practice (73% overall experience good)
- HMC Health Bedfont (84% overall experience good)
- HMC Health Feltham (82% overall experience good)
- Hatton Medical Practice (74% overall experience good)
- Little Park Surgery (78% overall experience good)
- Pentelow Practice (79% overall experience good)
- St Davids Practice (68% overall experience good)
- Twickenham Park Medical Centre (80% overall experience good)
How do patients rate Mount Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Mount Medical Centre as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Mount Medical Centre?
7,260 patients were registered in September 2026, down 0.7% on a year earlier.
What is Mount Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does Mount Medical Centre have?
1.3 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,793 patients per GP against 2,171 across England.
Are appointments at Mount Medical Centre face to face?
82% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mount Medical Centre's phone number?
020 8893 8699.