Pentelow Practice, Feltham: patient reviews and CQC rating
Pentelow Practice is a GP practice in Feltham with 4,048 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). The Care Quality Commission rates it Good overall, in a report published in September 2016. It has 2.5 full-time-equivalent qualified GPs, or 1,641 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Pentelow Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 66%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 48%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 13 practices in Feltham with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (79%). 92 patients answered the survey (response rate 18%).
| Survey question | Pentelow Practice | West and North London | England |
|---|---|---|---|
| Overall experience good | 79% | 75% | 77% |
| Easy to contact by phone | 65% | 62% | 57% |
| Easy to contact via the website | 66% | 57% | 58% |
| Easy to contact via the NHS App | 66% | 54% | 54% |
| Reception team helpful | 94% | 83% | 85% |
| Last contact good | 81% | 73% | 73% |
| Wait for appointment about right | 48% | 68% | 69% |
| Listened to well | 82% | 86% | 87% |
| Treated with care and concern | 84% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 19 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Pentelow Practice is Good, published in September 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,048 patients were registered at Pentelow Practice in September 2026, up 0.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 1,641 patients per GP, fewer than the England figure of 2,171 and West and North London's 2,497. The practice also has 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,004 appointments a month, or 495 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 28% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Pentelow Practice | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 495 | 469 | 510 |
| Face to face | 75% | 60% | 63% |
| Same day as booked | 28% | 48% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.3% against 7.9%). It has a lower share for asthma (4.9% against 6.6%). The practice's patients live in areas with an average deprivation score of 27.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Depression | 18+ yrs | 11.7% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
Pentelow Practice, 26 Pentelow Gardens, Bedfont, Feltham, TW14 9EF. Phone: 020 8890 2029. Website: www.pentelowpractice.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carlton Surgery | 0.9 km | 77% |
| Gill Medical Practice | 1.0 km | 73% |
| HMC Health Bedfont | 1.0 km | 84% |
| Hatton Medical Practice | 1.2 km | 74% |
| St Davids Practice | 1.2 km | 68% |
- Carlton Surgery (77% overall experience good)
- Clifford House Medical Centre (81% overall experience good)
- Dr Indervir Dhandee (66% overall experience good)
- Dr Kumaran & Partners (62% overall experience good)
- Gill Medical Practice (73% overall experience good)
- HMC Health Bedfont (84% overall experience good)
- HMC Health Feltham (82% overall experience good)
- Hatton Medical Practice (74% overall experience good)
- Little Park Surgery (78% overall experience good)
- Mount Medical Centre (86% overall experience good)
- St Davids Practice (68% overall experience good)
- Twickenham Park Medical Centre (80% overall experience good)
How do patients rate Pentelow Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Pentelow Practice as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Pentelow Practice?
4,048 patients were registered in September 2026, up 0.5% on a year earlier.
What is Pentelow Practice's CQC rating?
Good overall, published in September 2016.
How many GPs does Pentelow Practice have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,641 patients per GP against 2,171 across England.
Are appointments at Pentelow Practice face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Pentelow Practice's phone number?
020 8890 2029.