Clifford House Medical Centre, Feltham: patient reviews and CQC rating
Clifford House Medical Centre is a GP practice in Feltham with 2,268 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (West and North London: 75%). It has 0.7 full-time-equivalent qualified GPs, or 3,402 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Clifford House Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 86%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 13 practices in Feltham with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (88%). 110 patients answered the survey (response rate 24%).
| Survey question | Clifford House Medical Centre | West and North London | England |
|---|---|---|---|
| Overall experience good | 81% | 75% | 77% |
| Easy to contact by phone | 83% | 62% | 57% |
| Easy to contact via the website | 75% | 57% | 58% |
| Easy to contact via the NHS App | 69% | 54% | 54% |
| Reception team helpful | 95% | 83% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 74% | 68% | 69% |
| Listened to well | 88% | 86% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 86% | 89% | 90% |
2,268 patients were registered at Clifford House Medical Centre in September 2026, up 2.7% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 3,402 patients per GP, more than the England figure of 2,171 and West and North London's 2,497.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,342 appointments a month, or 592 per 1,000 registered patients (England: 510). 87% were face to face (England: 63%). 33% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Clifford House Medical Centre | West and North London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 592 | 469 | 510 |
| Face to face | 87% | 60% | 63% |
| Same day as booked | 33% | 48% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.0% against 7.9%). It has a lower share for depression (6.6% against 14.3%) and asthma (3.9% against 6.6%). The practice's patients live in areas with an average deprivation score of 26.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Depression | 18+ yrs | 6.6% | 14.3% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Clifford House Medical Centre, 12 Hanworth Road, Feltham, TW13 5AD. Phone: 020 8890 2208.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St Davids Practice | 0.3 km | 68% |
| Dr Kumaran & Partners | 0.3 km | 62% |
| HMC Health Feltham | 0.3 km | 82% |
| Gill Medical Practice | 0.5 km | 73% |
| Carlton Surgery | 0.7 km | 77% |
- Carlton Surgery (77% overall experience good)
- Dr Indervir Dhandee (66% overall experience good)
- Dr Kumaran & Partners (62% overall experience good)
- Gill Medical Practice (73% overall experience good)
- HMC Health Bedfont (84% overall experience good)
- HMC Health Feltham (82% overall experience good)
- Hatton Medical Practice (74% overall experience good)
- Little Park Surgery (78% overall experience good)
- Mount Medical Centre (86% overall experience good)
- Pentelow Practice (79% overall experience good)
- St Davids Practice (68% overall experience good)
- Twickenham Park Medical Centre (80% overall experience good)
How do patients rate Clifford House Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Clifford House Medical Centre as good, against 77% across England. 83% found it easy to get through by phone.
How many patients are registered at Clifford House Medical Centre?
2,268 patients were registered in September 2026, up 2.7% on a year earlier.
How many GPs does Clifford House Medical Centre have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,402 patients per GP against 2,171 across England.
Are appointments at Clifford House Medical Centre face to face?
87% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Clifford House Medical Centre's phone number?
020 8890 2208.