Jubilee Surgery - Boohan, Twickenham: patient reviews and CQC rating
Jubilee Surgery - Boohan is a GP practice in Twickenham with 5,729 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 3.7 full-time-equivalent qualified GPs, or 1,549 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Jubilee Surgery - Boohan
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 60%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 11 practices in Twickenham with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (79%). 98 patients answered the survey (response rate 26%).
| Survey question | Jubilee Surgery - Boohan | South West London | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 63% | 64% | 58% |
| Easy to contact via the NHS App | 55% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 80% | 77% | 73% |
| Wait for appointment about right | 60% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 253 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Jubilee Surgery - Boohan is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (March 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,729 patients were registered at Jubilee Surgery - Boohan in September 2026, down 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,549 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 3.7 | 3.7 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 2,486 appointments a month, or 434 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 38% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Jubilee Surgery - Boohan | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 434 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.6% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.4% against 1.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 12.6% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.5% | 74.9% |
Jubilee Surgery - Boohan, First Floor, Whitton Corner Health and Social Care Centre, Percy Road, Twickenham, TW2 6JL. Phone: 020 3458 5400.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Vishwambhar Sinha | 0.0 km | 83% |
| Woodlawn Medical Centre - Kudra | 0.3 km | 67% |
| Staines Road Surgery | 0.6 km | 85% |
| Twickenham Park Medical Centre | 1.3 km | 80% |
| The Green Surgery | 1.5 km | 74% |
- Cross Deep Surgery (89% overall experience good)
- Dr Vishwambhar Sinha (83% overall experience good)
- Richmond Lock Surgery (93% overall experience good)
- The York Medical Practice (81% overall experience good)
- Twickenham Park Surgery - Johal (88% overall experience good)
- Woodlawn Medical Centre - Kudra (67% overall experience good)
How do patients rate Jubilee Surgery - Boohan?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Jubilee Surgery - Boohan as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Jubilee Surgery - Boohan?
5,729 patients were registered in September 2026, down 1.1% on a year earlier.
What is Jubilee Surgery - Boohan's CQC rating?
Good overall, published in January 2018.
How many GPs does Jubilee Surgery - Boohan have?
3.7 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,549 patients per GP against 2,171 across England.
Are appointments at Jubilee Surgery - Boohan face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Jubilee Surgery - Boohan's phone number?
020 3458 5400.