The Green Surgery, Twickenham: patient reviews and CQC rating
The Green Surgery is a GP practice in Twickenham with 8,190 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 4.2 full-time-equivalent qualified GPs, or 1,956 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Green Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 10th of the 11 practices in Twickenham with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (86%). 107 patients answered the survey (response rate 23%).
| Survey question | The Green Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 300 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Green Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,190 patients were registered at The Green Surgery in September 2026, down 2.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,956 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.9 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 5.1 |
| August 2024 | 3.7 | 5.8 |
| August 2025 | 4.2 | 6.1 |
| August 2026 | 4.2 | 6.7 |
From June 2026 to August 2026 the practice recorded 2,973 appointments a month, or 363 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 37% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Green Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 363 | 434 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.3% against 0.8%), palliative or supportive care needs (0.3% against 0.6%) and chronic kidney disease (2.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 16.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.6% | 14.3% |
| High blood pressure | All ages | 11.3% | 15.2% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.1% | 74.9% |
The Green Surgery, 1b The Green, Twickenham, TW2 5TU. Phone: 020 8894 6870. Website: www.thegreenandfirroadsurgeries.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cross Deep Surgery | 0.7 km | 89% |
| The Acorn Group Practice - Jackson | 0.9 km | 79% |
| The York Medical Practice | 1.2 km | 81% |
| Staines Road Surgery | 1.3 km | 85% |
| Jubilee Surgery - Boohan | 1.5 km | 86% |
- Hampton Hill Medical Centre (83% overall experience good)
- O'Flynn - Hampton Wick (85% overall experience good)
- Thameside Medical Practice - Childs & Partners (85% overall experience good)
- The Acorn Group Practice - Jackson (79% overall experience good)
How do patients rate The Green Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of The Green Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Green Surgery?
8,190 patients were registered in September 2026, down 2.1% on a year earlier.
What is The Green Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does The Green Surgery have?
4.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,956 patients per GP against 2,171 across England.
Are appointments at The Green Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Green Surgery's phone number?
020 8894 6870.