Hampton Hill Medical Centre, Hampton: patient reviews and CQC rating

What patients say about Hampton Hill Medical Centre

Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.

On overall experience it is 3rd of the 3 practices in Hampton with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (71%). 99 patients answered the survey (response rate 29%).

In the Friends and Family Test for July 2026, 94% of 143 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Hampton Hill Medical Centre is Good, published in September 2020. All 2 key questions are rated Good. It held the same rating in the report before (January 2020).

8,353 patients were registered at Hampton Hill Medical Centre in September 2026, down 3.7% on a year earlier (England: down 1.1%).

17% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 3,249 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 3,077 appointments a month, or 368 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 35% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).

57% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for depression (18.1% against 14.3%). It has a lower share for a learning disability (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and diabetes (4.8% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.6 for men (England: 83.0 and 79.1).

58% of the practice's patients live in the TW12 postcode district, followed by TW11 (27%), TW2 (8%) and TW13 (2%). 96% live in Richmond upon Thames, the council area the practice is in.

Hampton Hill Medical Centre, 94-102, High Street, Hampton Hill, Hampton, TW12 1NY. Phone: 020 8977 0043. Website: www.hamptonhillmedicalcentre.nhs.uk.