Glenlyn Medical Centre, East Molesey: patient reviews and CQC rating
Glenlyn Medical Centre is a GP practice in East Molesey with 15,463 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 7.4 full-time-equivalent qualified GPs, or 2,102 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Glenlyn Medical Centre
Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 91%, against 93% across England. Its weakest is the share who found it easy to get through to the practice by phone: 28%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
28% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (48%). 99 patients answered the survey (response rate 23%).
| Survey question | Glenlyn Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 55% | 78% | 77% |
| Easy to contact by phone | 28% | 55% | 57% |
| Easy to contact via the website | 50% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 70% | 86% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 55% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 91% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 220 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Glenlyn Medical Centre is Good, published in January 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,463 patients were registered at Glenlyn Medical Centre in September 2026, down 6.9% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 7.4 full-time-equivalent qualified GPs, there are 2,102 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.0 nurses and 5.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.9 | 13.1 |
| August 2024 | 6.4 | 6.4 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.4 | 7.4 |
From June 2026 to August 2026 the practice recorded 6,101 appointments a month, or 395 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 30% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
28% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Glenlyn Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 395 | 521 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 9% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%). It has a lower share for osteoporosis (0.6% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 9.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.4 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 11.8% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Diabetes | 17+ yrs | 5.7% | 7.9% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.0% | 74.9% |
Glenlyn Medical Centre, The Glenlyn Medical Centre, 115 Molesey Park Road, East Molesey, KT8 0JX. Phone: 020 8979 3253. Website: www.glenlynmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Vine Medical Centre | 0.7 km | 89% |
| Esher Green Surgery | 2.5 km | 86% |
| Hampton Medical Centre | 2.6 km | 85% |
| Thorkhill Surgery | 2.6 km | 68% |
| The Groves Hinchley Wood | 2.8 km | 83% |
- Capelfield Surgery (77% overall experience good)
- Esher Green Surgery (86% overall experience good)
- Littleton Surgery (71% overall experience good)
- The Groves Hinchley Wood (83% overall experience good)
- Thorkhill Surgery (68% overall experience good)
- Vine Medical Centre (89% overall experience good)
How do patients rate Glenlyn Medical Centre?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Glenlyn Medical Centre as good, below the England figure of 77%. 28% found it easy to get through by phone.
How many patients are registered at Glenlyn Medical Centre?
15,463 patients were registered in September 2026, down 6.9% on a year earlier.
What is Glenlyn Medical Centre's CQC rating?
Good overall, published in January 2017.
How many GPs does Glenlyn Medical Centre have?
7.4 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,102 patients per GP against 2,171 across England.
Are appointments at Glenlyn Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Glenlyn Medical Centre's phone number?
020 8979 3253.