Capelfield Surgery, Esher: patient reviews and CQC rating
Capelfield Surgery is a GP practice in Esher with 7,778 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.2 full-time-equivalent qualified GPs, or 1,839 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Capelfield Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 82%, against 87% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 3rd of the 4 practices in Esher with 50 or more responses. 57% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (88%). 119 patients answered the survey (response rate 34%).
| Survey question | Capelfield Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 77% | 78% | 77% |
| Easy to contact by phone | 57% | 55% | 57% |
| Easy to contact via the website | 79% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 90% | 86% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 82% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 211 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Capelfield Surgery is Good, published in March 2017. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,778 patients were registered at Capelfield Surgery in September 2026, almost the same as a year earlier.
22% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,839 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.4 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 4.9 |
| August 2024 | 3.8 | 5.9 |
| August 2025 | 4.2 | 6.4 |
| August 2026 | 4.2 | 6.4 |
From June 2026 to August 2026 the practice recorded 4,182 appointments a month, or 538 per 1,000 registered patients (England: 510). 47% were face to face (England: 63%). 57% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Capelfield Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 521 | 510 |
| Face to face | 47% | 58% | 63% |
| Same day as booked | 57% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.7% against 3.8%) and atrial fibrillation (3.3% against 2.2%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), a learning disability (0.3% against 0.6%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 5.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.9 years for women and 83.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.5% | 15.2% |
| Depression | 18+ yrs | 9.2% | 14.3% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Diabetes | 17+ yrs | 4.4% | 7.9% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.3% | 74.9% |
Capelfield Surgery, Elm Road, Claygate, Esher, KT10 0EH. Phone: 01372 462501. Website: www.capelfieldsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Groves Hinchley Wood | 1.6 km | 83% |
| Hook Surgery | 1.9 km | 83% |
| Dr P Kumar & Partners | 1.9 km | 90% |
| Littleton Surgery | 2.0 km | 71% |
| The Orchard Practice | 2.7 km | 94% |
- Esher Green Surgery (86% overall experience good)
- Glenlyn Medical Centre (55% overall experience good)
- Littleton Surgery (71% overall experience good)
- The Groves Hinchley Wood (83% overall experience good)
- Thorkhill Surgery (68% overall experience good)
- Vine Medical Centre (89% overall experience good)
How do patients rate Capelfield Surgery?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Capelfield Surgery as good, against 77% across England. 57% found it easy to get through by phone.
How many patients are registered at Capelfield Surgery?
7,778 patients were registered in September 2026, down 0.4% on a year earlier.
What is Capelfield Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Capelfield Surgery have?
4.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,839 patients per GP against 2,171 across England.
Are appointments at Capelfield Surgery face to face?
47% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Capelfield Surgery's phone number?
01372 462501.