Hook Surgery, Chessington: patient reviews and CQC rating
Hook Surgery is a GP practice in Chessington with 7,534 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 3.5 full-time-equivalent qualified GPs, or 2,135 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hook Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 90%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 49%, against 58% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 3rd of the 3 practices in Chessington with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (72%). 99 patients answered the survey (response rate 20%).
| Survey question | Hook Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 83% | 81% | 77% |
| Easy to contact by phone | 65% | 64% | 57% |
| Easy to contact via the website | 49% | 64% | 58% |
| Easy to contact via the NHS App | 49% | 57% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 90% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 213 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hook Surgery is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,534 patients were registered at Hook Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 2,135 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 2.8 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.5 | 4.6 |
| August 2024 | 3.5 | 4.4 |
| August 2025 | 3.5 | 4.6 |
| August 2026 | 3.5 | 5.7 |
From June 2026 to August 2026 the practice recorded 3,209 appointments a month, or 426 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 47% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hook Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 426 | 434 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), stroke or TIA (1.2% against 1.9%) and coronary heart disease (2.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 11.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.9 years for women and 81.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.4% | 14.3% |
| High blood pressure | All ages | 11.8% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Learning disability | All ages | 1.1% | 0.6% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.0% | 74.9% |
Hook Surgery, Merritt Medical Centre, Merritt Gardens, Chessington, KT9 2GY. Phone: 020 8397 6361. Website: www.hooksurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr P Kumar & Partners | 0.0 km | 90% |
| The Orchard Practice | 1.3 km | 94% |
| Capelfield Surgery | 1.9 km | 77% |
| The Groves Hinchley Wood | 2.6 km | 83% |
| Red Lion Road Surgery | 2.9 km | 74% |
- Claremont Medical Centre (93% overall experience good)
- Dr P Kumar & Partners (90% overall experience good)
- Red Lion Road Surgery (74% overall experience good)
- Sunray Surgery (82% overall experience good)
How do patients rate Hook Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Hook Surgery as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Hook Surgery?
7,534 patients were registered in September 2026, up 1.1% on a year earlier.
What is Hook Surgery's CQC rating?
Good overall, published in February 2017.
How many GPs does Hook Surgery have?
3.5 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,135 patients per GP against 2,171 across England.
Are appointments at Hook Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hook Surgery's phone number?
020 8397 6361.