Claremont Medical Centre, Surbiton: patient reviews and CQC rating
Claremont Medical Centre is a GP practice in Surbiton with 10,570 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 4.6 full-time-equivalent qualified GPs, or 2,315 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Claremont Medical Centre
Its best result against England is the share who described their overall experience of the practice as good: 93%, above the England figure of 77%. Its result closest to England is the share who found it easy to get through to the practice by phone: 59%, against 57% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 1st of the 6 practices in Surbiton with 50 or more responses. 59% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (88%). 126 patients answered the survey (response rate 23%).
| Survey question | Claremont Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 93% | 81% | 77% |
| Easy to contact by phone | 59% | 64% | 57% |
| Easy to contact via the website | 72% | 64% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 86% | 77% | 73% |
| Wait for appointment about right | 79% | 71% | 69% |
| Listened to well | 98% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 188 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Claremont Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,570 patients were registered at Claremont Medical Centre in September 2026, down 3.6% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,315 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 7.2 |
| August 2024 | 4.6 | 7.8 |
| August 2025 | 4.6 | 6.5 |
| August 2026 | 4.6 | 8.2 |
From June 2026 to August 2026 the practice recorded 5,741 appointments a month, or 543 per 1,000 registered patients (England: 510). 33% were face to face (England: 63%). 55% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
70% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Claremont Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 434 | 510 |
| Face to face | 33% | 58% | 63% |
| Same day as booked | 55% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.3% against 1.2%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.3% | 14.3% |
| High blood pressure | All ages | 7.2% | 15.2% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Diabetes | 17+ yrs | 3.4% | 7.9% |
| Cancer | All ages | 3.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.0% | 4.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| COPD | All ages | 0.8% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Claremont Medical Centre, 2a Glenbuck Road, Surbiton, KT6 6BS. Phone: 020 8399 3516. Website: www.claremontmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery, Surbiton | 0.4 km | 65% |
| Brunswick Surgery | 0.4 km | 90% |
| Surbiton Health Centre | 0.4 km | 90% |
| Red Lion Road Surgery | 1.5 km | 74% |
| Thorkhill Surgery | 1.6 km | 68% |
- Dr P Kumar & Partners (90% overall experience good)
- Hook Surgery (83% overall experience good)
- Red Lion Road Surgery (74% overall experience good)
- Sunray Surgery (82% overall experience good)
How do patients rate Claremont Medical Centre?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Claremont Medical Centre as good, above the England figure of 77%. 59% found it easy to get through by phone.
How many patients are registered at Claremont Medical Centre?
10,570 patients were registered in September 2026, down 3.6% on a year earlier.
What is Claremont Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Claremont Medical Centre have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,315 patients per GP against 2,171 across England.
Are appointments at Claremont Medical Centre face to face?
33% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Claremont Medical Centre's phone number?
020 8399 3516.