Red Lion Road Surgery, Surbiton: patient reviews and CQC rating
Red Lion Road Surgery is a GP practice in Surbiton with 3,446 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 2.4 full-time-equivalent qualified GPs, or 1,420 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Red Lion Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 91%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 66%, below the England figure of 87%. Of the 11 results in the table, 2 are above England and 4 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 5th of the 6 practices in Surbiton with 50 or more responses. 91% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (85%). 97 patients answered the survey (response rate 15%).
| Survey question | Red Lion Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 91% | 64% | 57% |
| Easy to contact via the website | 76% | 64% | 58% |
| Easy to contact via the NHS App | 71% | 57% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 77% | 77% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 66% | 88% | 87% |
| Treated with care and concern | 71% | 87% | 86% |
| Confidence and trust in the clinician | 84% | 93% | 93% |
| Needs met | 74% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 75 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Red Lion Road Surgery is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,446 patients were registered at Red Lion Road Surgery in September 2026, down 6.4% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,420 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.4 | 2.4 |
| August 2024 | 2.4 | 2.4 |
| August 2025 | 2.4 | 2.4 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 1,309 appointments a month, or 380 per 1,000 registered patients (England: 510). 63% were face to face (England: 63%). 24% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Red Lion Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 380 | 434 | 510 |
| Face to face | 63% | 58% | 63% |
| Same day as booked | 24% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%). It has a lower share for atrial fibrillation (0.9% against 2.2%), heart failure (0.5% against 1.1%) and depression (6.9% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Depression | 18+ yrs | 6.9% | 14.3% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
Red Lion Road Surgery, 1a Red Lion Road, Tolworth, Surbiton, KT6 7QG. Phone: 020 8399 1779.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sunray Surgery | 1.1 km | 82% |
| Central Surgery, Surbiton | 1.2 km | 65% |
| Brunswick Surgery | 1.2 km | 90% |
| Surbiton Health Centre | 1.2 km | 90% |
| Claremont Medical Centre | 1.5 km | 93% |
- Claremont Medical Centre (93% overall experience good)
- Dr P Kumar & Partners (90% overall experience good)
- Hook Surgery (83% overall experience good)
- Sunray Surgery (82% overall experience good)
How do patients rate Red Lion Road Surgery?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Red Lion Road Surgery as good, against 77% across England. 91% found it easy to get through by phone.
How many patients are registered at Red Lion Road Surgery?
3,446 patients were registered in September 2026, down 6.4% on a year earlier.
What is Red Lion Road Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Red Lion Road Surgery have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,420 patients per GP against 2,171 across England.
Are appointments at Red Lion Road Surgery face to face?
63% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Red Lion Road Surgery's phone number?
020 8399 1779.