Central Surgery, Surbiton, Surbiton: patient reviews and CQC rating
Central Surgery, Surbiton is a GP practice in Surbiton with 12,760 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in August 2022. It has 7.6 full-time-equivalent qualified GPs, or 1,668 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Central Surgery, Surbiton
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who said their needs were met at their last appointment: 79%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 6 practices in Surbiton with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 12 points lower than in 2025 (77%). 115 patients answered the survey (response rate 30%).
| Survey question | Central Surgery, Surbiton | South West London | England |
|---|---|---|---|
| Overall experience good | 65% | 81% | 77% |
| Easy to contact by phone | 48% | 64% | 57% |
| Easy to contact via the website | 63% | 64% | 58% |
| Easy to contact via the NHS App | 56% | 57% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 65% | 77% | 73% |
| Wait for appointment about right | 58% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 79% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Central Surgery, Surbiton is Requires Improvement, published in August 2022. 2 key questions are rated differently: Caring Good and Responsive Good. Its previous overall rating was Good (November 2016).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
12,760 patients were registered at Central Surgery, Surbiton in September 2026, down 0.7% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 7.6 full-time-equivalent qualified GPs, there are 1,668 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 3.5 nurses and 6.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 8.7 |
| August 2024 | 8.4 | 9.0 |
| August 2025 | 7.6 | 9.6 |
| August 2026 | 7.6 | 9.6 |
From June 2026 to August 2026 the practice recorded 7,176 appointments a month, or 562 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 49% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Central Surgery, Surbiton | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 562 | 434 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 49% | 46% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%), chronic kidney disease (7.1% against 4.6%) and atrial fibrillation (3.1% against 2.2%). It has a lower share for osteoporosis (0.6% against 1.2%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.7% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.1% | 4.6% |
| Asthma | 6+ yrs | 7.0% | 6.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.7% | 74.9% |
Central Surgery, Surbiton, Surbiton Health Centre, Ewell Road, Surbiton, KT6 6EZ. Phone: 020 8399 6622.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brunswick Surgery | 0.0 km | 90% |
| Surbiton Health Centre | 0.0 km | 90% |
| Claremont Medical Centre | 0.4 km | 93% |
| Red Lion Road Surgery | 1.2 km | 74% |
| Sunray Surgery | 2.0 km | 82% |
- Brunswick Surgery (90% overall experience good)
- Surbiton Health Centre (90% overall experience good)
How do patients rate Central Surgery, Surbiton?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Central Surgery, Surbiton as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Central Surgery, Surbiton?
12,760 patients were registered in September 2026, down 0.7% on a year earlier.
What is Central Surgery, Surbiton's CQC rating?
Requires Improvement overall, published in August 2022.
How many GPs does Central Surgery, Surbiton have?
7.6 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,668 patients per GP against 2,171 across England.
Are appointments at Central Surgery, Surbiton face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Central Surgery, Surbiton's phone number?
020 8399 6622.