Surbiton Health Centre, Surbiton: patient reviews and CQC rating
Surbiton Health Centre is a GP practice in Surbiton with 8,635 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 5.1 full-time-equivalent qualified GPs, or 1,706 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Surbiton Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 83%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 98%, above the England figure of 93%. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 6 practices in Surbiton with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (79%). 114 patients answered the survey (response rate 29%).
| Survey question | Surbiton Health Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 77% | 64% | 57% |
| Easy to contact via the website | 83% | 64% | 58% |
| Easy to contact via the NHS App | 64% | 57% | 54% |
| Reception team helpful | 97% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 86% | 71% | 69% |
| Listened to well | 95% | 88% | 87% |
| Treated with care and concern | 95% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 98% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Surbiton Health Centre is Good, published in May 2019. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,635 patients were registered at Surbiton Health Centre in September 2026, down 1.3% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 1,706 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 2.4 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 3.8 |
| August 2024 | 3.8 | 3.8 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 5.1 | 7.2 |
From June 2026 to August 2026 the practice recorded 4,780 appointments a month, or 554 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 62% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Surbiton Health Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 554 | 434 | 510 |
| Face to face | 44% | 58% | 63% |
| Same day as booked | 62% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), COPD (1.1% against 1.9%) and coronary heart disease (2.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 10.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 11.9% | 15.2% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Surbiton Health Centre, Ewell Road, Surbiton, KT6 6EZ. Phone: 020 8399 6622.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Central Surgery, Surbiton | 0.0 km | 65% |
| Brunswick Surgery | 0.0 km | 90% |
| Claremont Medical Centre | 0.4 km | 93% |
| Red Lion Road Surgery | 1.2 km | 74% |
| Sunray Surgery | 2.0 km | 82% |
- Brunswick Surgery (90% overall experience good)
- Central Surgery, Surbiton (65% overall experience good)
How do patients rate Surbiton Health Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Surbiton Health Centre as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Surbiton Health Centre?
8,635 patients were registered in September 2026, down 1.3% on a year earlier.
What is Surbiton Health Centre's CQC rating?
Good overall, published in May 2019.
How many GPs does Surbiton Health Centre have?
5.1 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,706 patients per GP against 2,171 across England.
Are appointments at Surbiton Health Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Surbiton Health Centre's phone number?
020 8399 6622.