Surbiton Health Centre PCN: primary care network practices and patient survey
Surbiton Health Centre PCN is a primary care network of 3 GP practices with 30,391 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England. Its practices have 1,790 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Surbiton Health Centre PCN with survey results, the share of patients describing their overall experience as good ranges from 65% at Central Surgery, Surbiton to 90% at Surbiton Health Centre, with a median of 90% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Brunswick Surgery has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Surbiton Health Centre | 8,635 | 90% | 77% | Good | 1,706 |
| Brunswick Surgery | 8,996 | 90% | 84% | Good | 2,108 |
| Central Surgery, Surbiton | 12,760 | 65% | 48% | Requires improvement | 1,668 |
Results for the network as a whole, from 355 responses, against South West London and England.
| Survey question | Surbiton Health Centre PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 67% | 64% | 57% |
| Easy to contact via the website | 75% | 64% | 58% |
| Easy to contact via the NHS App | 63% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 1,790 registered patients per full-time-equivalent qualified GP in Surbiton Health Centre PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 525 appointments a month per 1,000 patients (England: 510), 50% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
18% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.9% over the year (England: shrank 1.1%).
| Measure | Surbiton Health Centre PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,790 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 525 | 434 | 510 |
| Face-to-face appointments | 50% | 58% | 63% |
| Same day as booked | 52% | 46% | 45% |
| Did not attend | 3% | 6% | 4% |
| Patients aged 65 or over | 18% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Surbiton Health Centre PCN is dementia (1.0% against 0.8%), and the furthest below is palliative care (0.4% against 0.6%).
| Condition register | Age group | Surbiton Health Centre PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% | 3,332 |
| High blood pressure | All ages | 13.4% | 15.2% | 4,123 |
| Asthma | 6+ yrs | 6.6% | 6.6% | 1,918 |
| Diabetes | 17+ yrs | 6.6% | 7.9% | 1,655 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 1,321 |
| Cancer | All ages | 4.1% | 3.8% | 1,261 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 779 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 712 |
| Stroke and TIA | All ages | 1.6% | 1.9% | 507 |
| COPD | All ages | 1.3% | 1.9% | 392 |
| Heart failure | All ages | 1.1% | 1.1% | 341 |
| Serious mental illness | All ages | 1.0% | 1.0% | 301 |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% | 109 |
| Dementia | All ages | 1.0% | 0.8% | 292 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 186 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 175 |
| Peripheral arterial disease | All ages | 0.5% | 0.6% | 150 |
| Learning disability | All ages | 0.4% | 0.6% | 134 |
| Palliative care | All ages | 0.4% | 0.6% | 109 |
- Canbury Churchill Orchard Berrylands PCN (3 practices)
- Chessington and Surbiton PCN (5 practices)
- Kingston PCN (3 practices)
- New Malden & Worcester Park PCN (5 practices)
Which practices are in Surbiton Health Centre PCN?
Brunswick Surgery, Central Surgery, Surbiton and Surbiton Health Centre.
How do patients rate Surbiton Health Centre PCN?
80% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Surbiton Health Centre PCN cover?
30,391 registered patients across 3 practices in September 2026.
How many patients per GP does Surbiton Health Centre PCN have?
1,790 per full-time-equivalent qualified GP, against 2,171 across England.