New Malden & Worcester Park PCN: primary care network practices and patient survey
New Malden & Worcester Park PCN is a primary care network of 5 GP practices with 60,395 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 1,676 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in New Malden & Worcester Park PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at The Groves Medical Centre to 89% at West Barnes Surgery, with a median of 81% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. West Barnes Surgery has the highest share finding it easy to get through by phone (82%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| West Barnes Surgery | 7,060 | 89% | 82% | Good | 2,263 |
| Manor Drive Medical Centre | 16,496 | 81% | 63% | Good | 1,912 |
| Holmwood Corner Surgery | 13,383 | 81% | 57% | Good | 1,648 |
| Roselawn Surgery | 7,159 | 74% | 59% | Good | 1,778 |
| The Groves Medical Centre | 16,297 | 72% | 37% | Inadequate | 1,342 |
Results for the network as a whole, from 530 responses, against South West London and England.
| Survey question | New Malden & Worcester Park PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 56% | 64% | 57% |
| Easy to contact via the website | 54% | 64% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,676 registered patients per full-time-equivalent qualified GP in New Malden & Worcester Park PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 465 appointments a month per 1,000 patients (England: 510), 69% of them face to face. 46% of appointments took place on the day they were booked (England: 45%).
17% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.0% over the year (England: shrank 1.1%).
| Measure | New Malden & Worcester Park PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,676 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 465 | 434 | 510 |
| Face-to-face appointments | 69% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| Did not attend | 4% | 6% | 4% |
| Patients aged 65 or over | 17% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in New Malden & Worcester Park PCN is dementia (0.9% against 0.8%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | New Malden & Worcester Park PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% | 8,192 |
| Depression | 18+ yrs | 10.4% | 14.3% | 5,064 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 3,720 |
| Asthma | 6+ yrs | 5.6% | 6.6% | 3,224 |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% | 2,318 |
| Cancer | All ages | 3.9% | 3.8% | 2,396 |
| Coronary heart disease | All ages | 2.5% | 3.0% | 1,557 |
| Atrial fibrillation | All ages | 2.0% | 2.2% | 1,228 |
| Stroke and TIA | All ages | 1.4% | 1.9% | 859 |
| COPD | All ages | 1.1% | 1.9% | 699 |
| Serious mental illness | All ages | 1.0% | 1.0% | 626 |
| Heart failure | All ages | 0.9% | 1.1% | 559 |
| Dementia | All ages | 0.9% | 0.8% | 550 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 344 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 301 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 122 |
| Learning disability | All ages | 0.4% | 0.6% | 273 |
| Palliative care | All ages | 0.3% | 0.6% | 206 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 205 |
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Which practices are in New Malden & Worcester Park PCN?
Holmwood Corner Surgery, Manor Drive Medical Centre, Roselawn Surgery, The Groves Medical Centre and West Barnes Surgery.
How do patients rate New Malden & Worcester Park PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does New Malden & Worcester Park PCN cover?
60,395 registered patients across 5 practices in September 2026.
How many patients per GP does New Malden & Worcester Park PCN have?
1,676 per full-time-equivalent qualified GP, against 2,171 across England.