Kingston PCN: primary care network practices and patient survey
Kingston PCN is a primary care network of 3 GP practices with 58,388 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,219 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in Kingston PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Fairhill Medical Practice to 87% at Kingston Health Centre, with a median of 78% (England: 77%). 1 is above England and 0 below by more than the survey's margin of error. St Albans Medical Centre has the highest share finding it easy to get through by phone (74%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Kingston Health Centre | 29,270 | 87% | 63% | Good | 2,064 |
| St Albans Medical Centre | 6,467 | 78% | 74% | Good | 1,925 |
| Fairhill Medical Practice | 22,651 | 69% | 44% | Good | 2,584 |
Results for the network as a whole, from 287 responses, against South West London and England.
| Survey question | Kingston PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 56% | 64% | 57% |
| Easy to contact via the website | 60% | 64% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 76% | 77% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 2,219 registered patients per full-time-equivalent qualified GP in Kingston PCN, close to England's 2,171 and South West London's 2,060. Practices recorded 372 appointments a month per 1,000 patients (England: 510), 70% of them face to face. 55% of appointments took place on the day they were booked (England: 45%).
9% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.2% over the year (England: shrank 1.1%).
| Measure | Kingston PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 2,219 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 372 | 434 | 510 |
| Face-to-face appointments | 70% | 58% | 63% |
| Same day as booked | 55% | 46% | 45% |
| Did not attend | 5% | 6% | 4% |
| Patients aged 65 or over | 9% | 14% | 19% |
Relative to England, the register furthest below England's rate at practices in Kingston PCN is peripheral arterial disease (0.1% against 0.6%).
| Condition register | Age group | Kingston PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 7.3% | 14.3% | 3,428 |
| High blood pressure | All ages | 7.1% | 15.2% | 4,068 |
| Diabetes | 17+ yrs | 3.5% | 7.9% | 1,659 |
| Asthma | 6+ yrs | 3.3% | 6.6% | 1,798 |
| Cancer | All ages | 2.1% | 3.8% | 1,213 |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% | 881 |
| Coronary heart disease | All ages | 1.2% | 3.0% | 715 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 595 |
| Serious mental illness | All ages | 0.7% | 1.0% | 427 |
| Stroke and TIA | All ages | 0.7% | 1.9% | 414 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 76 |
| COPD | All ages | 0.5% | 1.9% | 282 |
| Epilepsy | 18+ yrs | 0.4% | 0.8% | 190 |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% | 158 |
| Heart failure | All ages | 0.3% | 1.1% | 169 |
| Palliative care | All ages | 0.3% | 0.6% | 162 |
| Dementia | All ages | 0.2% | 0.8% | 117 |
| Learning disability | All ages | 0.2% | 0.6% | 97 |
| Peripheral arterial disease | All ages | 0.1% | 0.6% | 71 |
- Canbury Churchill Orchard Berrylands PCN (3 practices)
- Chessington and Surbiton PCN (5 practices)
- New Malden & Worcester Park PCN (5 practices)
- Surbiton Health Centre PCN (3 practices)
Which practices are in Kingston PCN?
Fairhill Medical Practice, Kingston Health Centre and St Albans Medical Centre.
How do patients rate Kingston PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Kingston PCN cover?
58,388 registered patients across 3 practices in September 2026.
How many patients per GP does Kingston PCN have?
2,219 per full-time-equivalent qualified GP, against 2,171 across England.