Chessington and Surbiton PCN: primary care network practices and patient survey
Chessington and Surbiton PCN is a primary care network of 5 GP practices with 34,207 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,064 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Chessington and Surbiton PCN with survey results, the share of patients describing their overall experience as good ranges from 74% at Red Lion Road Surgery to 93% at Claremont Medical Centre, with a median of 83% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Red Lion Road Surgery has the highest share finding it easy to get through by phone (91%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Claremont Medical Centre | 10,570 | 93% | 59% | Good | 2,315 |
| Dr P Kumar & Partners | 7,458 | 90% | 68% | Good | 1,834 |
| Hook Surgery | 7,534 | 83% | 65% | Good | 2,135 |
| Sunray Surgery | 5,199 | 82% | 77% | Good | 2,617 |
| Red Lion Road Surgery | 3,446 | 74% | 91% | Good | 1,420 |
Results for the network as a whole, from 542 responses, against South West London and England.
| Survey question | Chessington and Surbiton PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 69% | 64% | 57% |
| Easy to contact via the website | 69% | 64% | 58% |
| Easy to contact via the NHS App | 61% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 81% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 2,064 registered patients per full-time-equivalent qualified GP in Chessington and Surbiton PCN, close to England's 2,171 and South West London's 2,060. Practices recorded 460 appointments a month per 1,000 patients (England: 510), 53% of them face to face. 51% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.5% over the year (England: shrank 1.1%).
| Measure | Chessington and Surbiton PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 2,064 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 460 | 434 | 510 |
| Face-to-face appointments | 53% | 58% | 63% |
| Same day as booked | 51% | 46% | 45% |
| Did not attend | 4% | 6% | 4% |
| Patients aged 65 or over | 14% | 14% | 19% |
Relative to England, the register furthest below England's rate at practices in Chessington and Surbiton PCN is palliative care (0.2% against 0.6%).
| Condition register | Age group | Chessington and Surbiton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 11.3% | 14.3% | 3,114 |
| High blood pressure | All ages | 11.3% | 15.2% | 3,947 |
| Diabetes | 17+ yrs | 7.2% | 7.9% | 2,003 |
| Asthma | 6+ yrs | 5.2% | 6.6% | 1,718 |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% | 1,015 |
| Cancer | All ages | 3.3% | 3.8% | 1,138 |
| Coronary heart disease | All ages | 1.9% | 3.0% | 669 |
| Atrial fibrillation | All ages | 1.5% | 2.2% | 518 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 417 |
| COPD | All ages | 1.2% | 1.9% | 416 |
| Serious mental illness | All ages | 0.8% | 1.0% | 295 |
| Heart failure | All ages | 0.8% | 1.1% | 272 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 192 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 169 |
| Learning disability | All ages | 0.6% | 0.6% | 212 |
| Dementia | All ages | 0.5% | 0.8% | 164 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 52 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 83 |
| Palliative care | All ages | 0.2% | 0.6% | 72 |
- Canbury Churchill Orchard Berrylands PCN (3 practices)
- Kingston PCN (3 practices)
- New Malden & Worcester Park PCN (5 practices)
- Surbiton Health Centre PCN (3 practices)
Which practices are in Chessington and Surbiton PCN?
Claremont Medical Centre, Dr P Kumar & Partners, Hook Surgery, Red Lion Road Surgery and Sunray Surgery.
How do patients rate Chessington and Surbiton PCN?
86% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Chessington and Surbiton PCN cover?
34,207 registered patients across 5 practices in September 2026.
How many patients per GP does Chessington and Surbiton PCN have?
2,064 per full-time-equivalent qualified GP, against 2,171 across England.