Fairhill Medical Practice, Kingston Upon Thames: patient reviews and CQC rating
Fairhill Medical Practice is a GP practice in Kingston Upon Thames with 22,651 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 8.8 full-time-equivalent qualified GPs, or 2,584 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Fairhill Medical Practice
Its result closest to England is the share who described their last contact with the practice as good: 71%, against 73% across England. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 6th of the 6 practices in Kingston Upon Thames with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (63%). 95 patients answered the survey (response rate 12%).
| Survey question | Fairhill Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 44% | 64% | 57% |
| Easy to contact via the website | 46% | 64% | 58% |
| Easy to contact via the NHS App | 43% | 57% | 54% |
| Reception team helpful | 81% | 87% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 379 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Fairhill Medical Practice is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
22,651 patients were registered at Fairhill Medical Practice in September 2026, down 1.5% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 8.8 full-time-equivalent qualified GPs, there are 2,584 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.9 nurses and 2.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.4 | 7.4 |
| August 2024 | 6.5 | 6.5 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 8.8 | 8.8 |
From June 2026 to August 2026 the practice recorded 9,317 appointments a month, or 411 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 67% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
74% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Fairhill Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 411 | 434 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 67% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and chronic kidney disease (1.0% against 4.6%). The practice's patients live in areas with an average deprivation score of 13.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 5.6% | 15.2% |
| Depression | 18+ yrs | 4.6% | 14.3% |
| Diabetes | 17+ yrs | 3.1% | 7.9% |
| Asthma | 6+ yrs | 2.5% | 6.6% |
| Cancer | All ages | 1.6% | 3.8% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.0% | 4.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| COPD | All ages | 0.5% | 1.9% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Heart failure | All ages | 0.2% | 1.1% |
| Dementia | All ages | 0.2% | 0.8% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 36.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 63.0% | 74.9% |
Fairhill Medical Practice, 81 Kingston Hill, Kingston Upon Thames, KT2 7PX. Phone: 020 8546 1407. Website: www.fairhill.gpsurgery.net.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Churchill Medical Centre | 0.6 km | 86% |
| Canbury Medical Centre | 1.0 km | 87% |
| St Albans Medical Centre | 1.5 km | 78% |
| Kingston Health Centre | 1.5 km | 87% |
| The Groves Medical Centre | 1.6 km | 72% |
- Kingston Health Centre (87% overall experience good)
- St Albans Medical Centre (78% overall experience good)
How do patients rate Fairhill Medical Practice?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Fairhill Medical Practice as good, against 77% across England. 44% found it easy to get through by phone.
How many patients are registered at Fairhill Medical Practice?
22,651 patients were registered in September 2026, down 1.5% on a year earlier.
What is Fairhill Medical Practice's CQC rating?
Good overall, published in July 2017.
How many GPs does Fairhill Medical Practice have?
8.8 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,584 patients per GP against 2,171 across England.
Are appointments at Fairhill Medical Practice face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Fairhill Medical Practice's phone number?
020 8546 1407.