The Groves Medical Centre, New Malden: patient reviews and CQC rating
The Groves Medical Centre is a GP practice in New Malden with 16,297 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Inadequate overall, in a report published in April 2024. It has 12.1 full-time-equivalent qualified GPs, or 1,342 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Groves Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 96%, above the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 37%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 5 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 4 practices in New Malden with 50 or more responses. 37% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (65%). 113 patients answered the survey (response rate 26%).
| Survey question | The Groves Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 72% | 81% | 77% |
| Easy to contact by phone | 37% | 64% | 57% |
| Easy to contact via the website | 39% | 64% | 58% |
| Easy to contact via the NHS App | 45% | 57% | 54% |
| Reception team helpful | 76% | 87% | 85% |
| Last contact good | 66% | 77% | 73% |
| Wait for appointment about right | 55% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 77% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 319 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Groves Medical Centre is Inadequate, published in April 2024. 3 key questions are rated differently: Caring Good, Responsive Requires Improvement and Effective Requires Improvement. Its previous overall rating was Good (July 2015).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
16,297 patients were registered at The Groves Medical Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 12.1 full-time-equivalent qualified GPs, there are 1,342 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 5.8 nurses and 4.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 12.8 | 14.7 |
| August 2024 | 12.8 | 15.3 |
| August 2025 | 12.6 | 13.6 |
| August 2026 | 12.1 | 14.1 |
From June 2026 to August 2026 the practice recorded 6,594 appointments a month, or 405 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 33% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Groves Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 434 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 33% | 46% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.6% against 0.8%). It has a lower share for osteoporosis (0.5% against 1.2%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Depression | 18+ yrs | 9.9% | 14.3% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.6% | 0.8% |
| COPD | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
The Groves Medical Centre, 171 Clarence Avenue, New Malden, KT3 3TX. Phone: 020 8336 6565. Website: www.thegrovesmedical.org.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Holmwood Corner Surgery | 1.5 km | 81% |
| Roselawn Surgery | 1.5 km | 74% |
| Fairhill Medical Practice | 1.6 km | 69% |
| Churchill Medical Centre | 1.8 km | 86% |
| Lambton Road Medical Partnership | 2.2 km | 90% |
- Holmwood Corner Surgery (81% overall experience good)
- Manor Drive Medical Centre (81% overall experience good)
- Roselawn Surgery (74% overall experience good)
- West Barnes Surgery (89% overall experience good)
How do patients rate The Groves Medical Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of The Groves Medical Centre as good, against 77% across England. 37% found it easy to get through by phone.
How many patients are registered at The Groves Medical Centre?
16,297 patients were registered in September 2026, down 2.5% on a year earlier.
What is The Groves Medical Centre's CQC rating?
Inadequate overall, published in April 2024.
How many GPs does The Groves Medical Centre have?
12.1 full-time-equivalent qualified GPs (20 qualified GPs by headcount), which is 1,342 patients per GP against 2,171 across England.
Are appointments at The Groves Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Groves Medical Centre's phone number?
020 8336 6565.