Manor Drive Medical Centre, Worcester Park: patient reviews and CQC rating
Manor Drive Medical Centre is a GP practice in Worcester Park with 16,496 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2016. It has 8.6 full-time-equivalent qualified GPs, or 1,912 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manor Drive Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. With 107 responses, none of its 11 results differs from England by more than the survey's margin of error.
63% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (85%). 107 patients answered the survey (response rate 27%).
| Survey question | Manor Drive Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 81% | 81% | 77% |
| Easy to contact by phone | 63% | 64% | 57% |
| Easy to contact via the website | 53% | 64% | 58% |
| Easy to contact via the NHS App | 54% | 57% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 75% | 77% | 73% |
| Wait for appointment about right | 63% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 432 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Manor Drive Medical Centre is Good, published in December 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,496 patients were registered at Manor Drive Medical Centre in September 2026, up 1.2% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 8.6 full-time-equivalent qualified GPs, there are 1,912 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 2.0 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 9.2 |
| August 2024 | 9.2 | 9.2 |
| August 2025 | 9.1 | 9.1 |
| August 2026 | 8.6 | 9.7 |
From June 2026 to August 2026 the practice recorded 6,539 appointments a month, or 396 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
58% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Manor Drive Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 396 | 434 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 37% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and depression (7.6% against 14.3%). The practice's patients live in areas with an average deprivation score of 8.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.1 years for women and 82.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 7.6% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 81.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Manor Drive Medical Centre, Manor Drive Health Centre, 3 The Manor Drive, Worcester Park, KT4 7LG. Phone: 020 8329 9920. Website: www.manordrivesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shadbolt Park House Surgery | 0.6 km | 72% |
| Sunray Surgery | 1.8 km | 82% |
| Roselawn Surgery | 1.9 km | 74% |
| Holmwood Corner Surgery | 1.9 km | 81% |
| Dr Scott & Partners | 2.1 km | 58% |
- Holmwood Corner Surgery (81% overall experience good)
- Roselawn Surgery (74% overall experience good)
- The Groves Medical Centre (72% overall experience good)
- West Barnes Surgery (89% overall experience good)
How do patients rate Manor Drive Medical Centre?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of Manor Drive Medical Centre as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Manor Drive Medical Centre?
16,496 patients were registered in September 2026, up 1.2% on a year earlier.
What is Manor Drive Medical Centre's CQC rating?
Good overall, published in December 2016.
How many GPs does Manor Drive Medical Centre have?
8.6 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,912 patients per GP against 2,171 across England.
Are appointments at Manor Drive Medical Centre face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manor Drive Medical Centre's phone number?
020 8329 9920.