Dr Scott & Partners, Sutton: patient reviews and CQC rating
Dr Scott & Partners is a GP practice in Sutton with 11,764 registered patients (September 2026). In the 2026 GP Patient Survey, 58% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2022. It has 4.9 full-time-equivalent qualified GPs, or 2,395 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Scott & Partners
Its result closest to England is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 30%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 10th of the 10 practices in Sutton with 50 or more responses. 30% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (66%). 133 patients answered the survey (response rate 26%).
| Survey question | Dr Scott & Partners | South West London | England |
|---|---|---|---|
| Overall experience good | 58% | 81% | 77% |
| Easy to contact by phone | 30% | 64% | 57% |
| Easy to contact via the website | 31% | 64% | 58% |
| Easy to contact via the NHS App | 32% | 57% | 54% |
| Reception team helpful | 75% | 87% | 85% |
| Last contact good | 56% | 77% | 73% |
| Wait for appointment about right | 56% | 71% | 69% |
| Listened to well | 70% | 88% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 78% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 75% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Scott & Partners is Good, published in March 2022. One key question is rated differently: Responsive Requires Improvement. Its previous overall rating was Requires Improvement (June 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
11,764 patients were registered at Dr Scott & Partners in September 2026, down 2.3% on a year earlier (England: down 1.1%).
25% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,395 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.3 nurses and 0.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.3 | 5.3 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 4.7 | 4.7 |
| August 2026 | 4.9 | 4.9 |
From June 2026 to August 2026 the practice recorded 5,139 appointments a month, or 437 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 44% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Dr Scott & Partners | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 434 | 510 |
| Face to face | 64% | 58% | 63% |
| Same day as booked | 44% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for heart failure (1.9% against 1.1%), chronic kidney disease (7.0% against 4.6%) and cancer (5.7% against 3.8%). It has a lower share for osteoporosis (0.4% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 7.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.4 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.0% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Heart failure | All ages | 1.9% | 1.1% |
| COPD | All ages | 1.5% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.4% | 74.9% |
Dr Scott & Partners, The GP Centre, 322 Malden Road, North Cheam, Sutton, SM3 8EP. Phone: 020 8644 0224. Website: www.gpcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Cheam Family Practice | 1.2 km | 74% |
| The Grove Road Practice | 1.9 km | 92% |
| Dr Seyan & Partners | 2.0 km | 76% |
| James O'Riordan Medical Centre | 2.0 km | 71% |
| Shadbolt Park House Surgery | 2.1 km | 72% |
- Benhill and Belmont Practice (84% overall experience good)
- Cheam Family Practice (74% overall experience good)
- James O'Riordan Medical Centre (71% overall experience good)
How do patients rate Dr Scott & Partners?
In the 2026 GP Patient Survey, 58% of patients described their overall experience of Dr Scott & Partners as good, below the England figure of 77%. 30% found it easy to get through by phone.
How many patients are registered at Dr Scott & Partners?
11,764 patients were registered in September 2026, down 2.3% on a year earlier.
What is Dr Scott & Partners's CQC rating?
Good overall, published in March 2022.
How many GPs does Dr Scott & Partners have?
4.9 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,395 patients per GP against 2,171 across England.
Are appointments at Dr Scott & Partners face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Scott & Partners's phone number?
020 8644 0224.