Cheam Family Practice, Sutton: patient reviews and CQC rating
Cheam Family Practice is a GP practice in Sutton with 13,793 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.8 full-time-equivalent qualified GPs, or 3,617 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Cheam Family Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 74%, below the England figure of 86%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 10 practices in Sutton with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (84%). 119 patients answered the survey (response rate 25%).
| Survey question | Cheam Family Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 74% | 81% | 77% |
| Easy to contact by phone | 68% | 64% | 57% |
| Easy to contact via the website | 55% | 64% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 74% | 77% | 73% |
| Wait for appointment about right | 78% | 71% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 74% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 94% of 405 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Cheam Family Practice is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (April 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,793 patients were registered at Cheam Family Practice in September 2026, down 1.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 3,617 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 2.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 3.7 |
| August 2024 | 3.3 | 3.3 |
| August 2025 | 3.3 | 4.2 |
| August 2026 | 3.8 | 6.6 |
From June 2026 to August 2026 the practice recorded 6,295 appointments a month, or 456 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 46% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Cheam Family Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 456 | 434 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%) and palliative or supportive care needs (0.8% against 0.6%). It has a lower share for COPD (0.9% against 1.9%), peripheral arterial disease (0.3% against 0.6%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 7.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 81.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Palliative care | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.2% | 74.9% |
Cheam Family Practice, Parkside, Cheam, Sutton, SM3 8BS. Phone: 020 8722 5758.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Grove Road Practice | 1.1 km | 92% |
| Dr Scott & Partners | 1.2 km | 58% |
| Mulgrave Road Surgery | 1.5 km | 86% |
| Dr Seyan & Partners | 1.5 km | 76% |
| The Old Court House Surgery | 1.9 km | 85% |
- Benhill and Belmont Practice (84% overall experience good)
- Dr Scott & Partners (58% overall experience good)
- James O'Riordan Medical Centre (71% overall experience good)
How do patients rate Cheam Family Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Cheam Family Practice as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Cheam Family Practice?
13,793 patients were registered in September 2026, down 1.2% on a year earlier.
What is Cheam Family Practice's CQC rating?
Good overall, published in November 2016.
How many GPs does Cheam Family Practice have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,617 patients per GP against 2,171 across England.
Are appointments at Cheam Family Practice face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Cheam Family Practice's phone number?
020 8722 5758.