Benhill and Belmont Practice, Sutton: patient reviews and CQC rating
Benhill and Belmont Practice is a GP practice in Sutton with 11,558 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 6.2 full-time-equivalent qualified GPs, or 1,870 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Benhill and Belmont Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 81%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 10 practices in Sutton with 50 or more responses. 81% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (83%). 132 patients answered the survey (response rate 25%).
| Survey question | Benhill and Belmont Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 84% | 81% | 77% |
| Easy to contact by phone | 81% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 66% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 80% | 77% | 73% |
| Wait for appointment about right | 51% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 149 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Benhill and Belmont Practice is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,558 patients were registered at Benhill and Belmont Practice in September 2026, down 5.0% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 6.2 full-time-equivalent qualified GPs, there are 1,870 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.6 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.5 | 10.7 |
| August 2024 | 7.5 | 10.1 |
| August 2025 | 6.7 | 9.9 |
| August 2026 | 6.2 | 7.6 |
From June 2026 to August 2026 the practice recorded 4,739 appointments a month, or 410 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 35% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Benhill and Belmont Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 434 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.4% against 1.2%), dementia (1.2% against 0.8%) and a learning disability (0.8% against 0.6%). It has a lower share for heart failure (0.7% against 1.1%), COPD (1.3% against 1.9%) and asthma (4.9% against 6.6%). The practice's patients live in areas with an average deprivation score of 14.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.9% | 14.3% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Osteoporosis | 50+ yrs | 3.4% | 1.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Dementia | All ages | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.6% | 74.9% |
Benhill and Belmont Practice, 54 Benhill Avenue, Sutton, SM1 4EB. Phone: 020 8642 8011. Website: www.benhillbelmontgpsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Old Court House Surgery | 0.3 km | 85% |
| Dr Seyan & Partners | 0.6 km | 76% |
| Dr Hafeez and Partner | 1.0 km | 70% |
| Mulgrave Road Surgery | 1.0 km | 86% |
| The Grove Road Practice | 1.3 km | 92% |
- Cheam Family Practice (74% overall experience good)
- Dr Scott & Partners (58% overall experience good)
- James O'Riordan Medical Centre (71% overall experience good)
How do patients rate Benhill and Belmont Practice?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Benhill and Belmont Practice as good, above the England figure of 77%. 81% found it easy to get through by phone.
How many patients are registered at Benhill and Belmont Practice?
11,558 patients were registered in September 2026, down 5.0% on a year earlier.
What is Benhill and Belmont Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Benhill and Belmont Practice have?
6.2 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,870 patients per GP against 2,171 across England.
Are appointments at Benhill and Belmont Practice face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Benhill and Belmont Practice's phone number?
020 8642 8011.