Stonecot Surgery, Sutton: patient reviews and CQC rating
Stonecot Surgery is a GP practice in Sutton with 10,141 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 5.5 full-time-equivalent qualified GPs, or 1,846 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stonecot Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 84%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 5th of the 10 practices in Sutton with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (80%). 115 patients answered the survey (response rate 24%).
| Survey question | Stonecot Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 60% | 64% | 57% |
| Easy to contact via the website | 46% | 64% | 58% |
| Easy to contact via the NHS App | 55% | 57% | 54% |
| Reception team helpful | 86% | 87% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 84% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 85% | 87% | 86% |
| Confidence and trust in the clinician | 89% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 233 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stonecot Surgery is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,141 patients were registered at Stonecot Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 5.5 full-time-equivalent qualified GPs, there are 1,846 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.8 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.8 | 8.0 |
| August 2024 | 4.7 | 7.7 |
| August 2025 | 4.5 | 8.3 |
| August 2026 | 5.5 | 7.4 |
From June 2026 to August 2026 the practice recorded 5,635 appointments a month, or 556 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 50% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Stonecot Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 556 | 434 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.3% against 0.8%) and chronic kidney disease (5.8% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 14.5% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.8% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.6% | 74.9% |
Stonecot Surgery, 115 Epsom Road, Sutton, SM3 9EY. Phone: 020 8644 7718. Website: www.stonecotsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| James O'Riordan Medical Centre | 0.2 km | 71% |
| Faccini House Surgery | 1.3 km | 62% |
| Central Medical Centre | 2.0 km | 92% |
| West Barnes Surgery | 2.1 km | 89% |
| Bishopsford Road Medical Centre | 2.1 km | 77% |
- Central Medical Centre (92% overall experience good)
- Morden Hall Medical Centre (80% overall experience good)
- Ravensbury Park Medical Centre (75% overall experience good)
- Wide Way Surgery (69% overall experience good)
How do patients rate Stonecot Surgery?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Stonecot Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Stonecot Surgery?
10,141 patients were registered in September 2026, up 0.6% on a year earlier.
What is Stonecot Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does Stonecot Surgery have?
5.5 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,846 patients per GP against 2,171 across England.
Are appointments at Stonecot Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stonecot Surgery's phone number?
020 8644 7718.