Bishopsford Road Medical Centre, Morden: patient reviews and CQC rating
Bishopsford Road Medical Centre is a GP practice in Morden with 4,899 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2023. It has 1.2 full-time-equivalent qualified GPs, or 4,175 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Bishopsford Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 77%, below the England figure of 87%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 3 practices in Morden with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (76%). 114 patients answered the survey (response rate 18%).
| Survey question | Bishopsford Road Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 77% | 81% | 77% |
| Easy to contact by phone | 74% | 64% | 57% |
| Easy to contact via the website | 57% | 64% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 78% | 77% | 73% |
| Wait for appointment about right | 83% | 71% | 69% |
| Listened to well | 77% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
CQC's overall rating for Bishopsford Road Medical Centre is Good, published in August 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,899 patients were registered at Bishopsford Road Medical Centre in September 2026, down 1.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 4,175 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.5 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,334 appointments a month, or 476 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 54% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Bishopsford Road Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 476 | 434 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 54% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and stroke or TIA (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 25.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.0% | 14.3% |
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 2.1% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.0% | 74.9% |
Bishopsford Road Medical Centre, 191 Bishopsford Road, Morden, SM4 6BH. Phone: 020 8648 3187. Website: www.bishopsfordroadmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Circle GP Surgery | 0.5 km | 78% |
| Faccini House Surgery | 0.8 km | 62% |
| Ravensbury Park Medical Centre | 1.1 km | 75% |
| Central Medical Centre | 1.2 km | 92% |
| The Chesser Surgery | 1.6 km | 78% |
- Circle GP Surgery (78% overall experience good)
- Dr Hafeez and Partner (70% overall experience good)
- Faccini House Surgery (62% overall experience good)
- Hackbridge Medical Centre (89% overall experience good)
- The Chesser Surgery (78% overall experience good)
- The Wrythe Green Surgery (88% overall experience good)
How do patients rate Bishopsford Road Medical Centre?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Bishopsford Road Medical Centre as good, against 77% across England. 74% found it easy to get through by phone.
How many patients are registered at Bishopsford Road Medical Centre?
4,899 patients were registered in September 2026, down 1.8% on a year earlier.
What is Bishopsford Road Medical Centre's CQC rating?
Good overall, published in August 2023.
How many GPs does Bishopsford Road Medical Centre have?
1.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 4,175 patients per GP against 2,171 across England.
Are appointments at Bishopsford Road Medical Centre face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Bishopsford Road Medical Centre's phone number?
020 8648 3187.