The Chesser Surgery, Carshalton: patient reviews and CQC rating
The Chesser Surgery is a GP practice in Carshalton with 5,811 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 3.7 full-time-equivalent qualified GPs, or 1,554 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Chesser Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 65%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 4 practices in Carshalton with 50 or more responses. 70% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (78%). 105 patients answered the survey (response rate 19%).
| Survey question | The Chesser Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 78% | 81% | 77% |
| Easy to contact by phone | 70% | 64% | 57% |
| Easy to contact via the website | 61% | 64% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 86% | 91% | 90% |
CQC's overall rating for The Chesser Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,811 patients were registered at The Chesser Surgery in September 2026, down 5.6% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.7 full-time-equivalent qualified GPs, there are 1,554 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.9 | 3.9 |
| August 2025 | 5.0 | 5.0 |
| August 2026 | 3.7 | 3.7 |
From June 2026 to August 2026 the practice recorded 6,594 appointments a month, or 1,135 per 1,000 registered patients (England: 510). 19% were face to face (England: 63%). 68% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 1% of booked patients did not attend.
| Measure | The Chesser Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 1,135 | 434 | 510 |
| Face to face | 19% | 58% | 63% |
| Same day as booked | 68% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 1% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 20.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.9% | 14.3% |
| High blood pressure | All ages | 13.3% | 15.2% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 4.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| COPD | All ages | 1.8% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 75.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.4% | 74.9% |
The Chesser Surgery, 121 Wrythe Lane, Carshalton, SM5 2RT. Phone: 020 8644 2727. Website: www.chesser.biz.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wrythe Green Surgery | 0.5 km | 88% |
| Circle GP Surgery | 1.2 km | 78% |
| Benhill and Belmont Practice | 1.3 km | 84% |
| Dr Hafeez and Partner | 1.3 km | 70% |
| Hackbridge Medical Centre | 1.5 km | 89% |
- Bishopsford Road Medical Centre (77% overall experience good)
- Circle GP Surgery (78% overall experience good)
- Dr Hafeez and Partner (70% overall experience good)
- Faccini House Surgery (62% overall experience good)
- Hackbridge Medical Centre (89% overall experience good)
- The Wrythe Green Surgery (88% overall experience good)
How do patients rate The Chesser Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Chesser Surgery as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Chesser Surgery?
5,811 patients were registered in September 2026, down 5.6% on a year earlier.
What is The Chesser Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does The Chesser Surgery have?
3.7 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,554 patients per GP against 2,171 across England.
Are appointments at The Chesser Surgery face to face?
19% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Chesser Surgery's phone number?
020 8644 2727.