Dr Hafeez and Partner, Sutton: patient reviews and CQC rating
Dr Hafeez and Partner is a GP practice in Sutton with 5,578 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 1.0 full-time-equivalent qualified GPs, or 5,810 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Hafeez and Partner
Its result closest to England is the share who described their last contact with the practice as good: 72%, against 73% across England. Its weakest is the share who said they were treated with care and concern: 73%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 9th of the 10 practices in Sutton with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (80%). 102 patients answered the survey (response rate 16%).
| Survey question | Dr Hafeez and Partner | South West London | England |
|---|---|---|---|
| Overall experience good | 70% | 81% | 77% |
| Easy to contact by phone | 56% | 64% | 57% |
| Easy to contact via the website | 52% | 64% | 58% |
| Easy to contact via the NHS App | 45% | 57% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 72% | 77% | 73% |
| Wait for appointment about right | 61% | 71% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 82% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 67 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Hafeez and Partner is Good, published in May 2022. All 5 key questions are rated Good. It held the same rating in the report before (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,578 patients were registered at Dr Hafeez and Partner in September 2026, up 3.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 5,810 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,494 appointments a month, or 447 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 38% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Hafeez and Partner | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 447 | 434 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.2% against 0.6%), stroke or TIA (0.7% against 1.9%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.7 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.3% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 8.2% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Stroke and TIA | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.0% | 74.9% |
Dr Hafeez and Partner, Sutton Medical Practice, 181 Carshalton Road, Sutton, SM1 4NG. Phone: 020 8661 1505.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Beeches Surgery | 0.7 km | 76% |
| Benhill and Belmont Practice | 1.0 km | 84% |
| The Wrythe Green Surgery | 1.0 km | 88% |
| The Old Court House Surgery | 1.1 km | 85% |
| The Chesser Surgery | 1.3 km | 78% |
- Bishopsford Road Medical Centre (77% overall experience good)
- Circle GP Surgery (78% overall experience good)
- Faccini House Surgery (62% overall experience good)
- Hackbridge Medical Centre (89% overall experience good)
- The Chesser Surgery (78% overall experience good)
- The Wrythe Green Surgery (88% overall experience good)
How do patients rate Dr Hafeez and Partner?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Dr Hafeez and Partner as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Dr Hafeez and Partner?
5,578 patients were registered in September 2026, up 3.7% on a year earlier.
What is Dr Hafeez and Partner's CQC rating?
Good overall, published in May 2022.
How many GPs does Dr Hafeez and Partner have?
1.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 5,810 patients per GP against 2,171 across England.
Are appointments at Dr Hafeez and Partner face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Hafeez and Partner's phone number?
020 8661 1505.