Hackbridge Medical Centre, Wallington: patient reviews and CQC rating
Hackbridge Medical Centre is a GP practice in Wallington with 7,657 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). It has 2.1 full-time-equivalent qualified GPs, or 3,589 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hackbridge Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 6 practices in Wallington with 50 or more responses. 86% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (83%). 116 patients answered the survey (response rate 21%).
| Survey question | Hackbridge Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 86% | 64% | 57% |
| Easy to contact via the website | 72% | 64% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 85% | 77% | 73% |
| Wait for appointment about right | 92% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 165 responses rated the practice good or very good (England: 92%).
7,657 patients were registered at Hackbridge Medical Centre in September 2026, up 1.4% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 3,589 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.9 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 4,562 appointments a month, or 596 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 63% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hackbridge Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 596 | 434 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 63% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 16.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.8% | 14.3% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
Hackbridge Medical Centre, 8 Spinning Wheel Way, Wallington, SM6 7DS. Phone: 020 8647 3711. Website: www.hackbridgemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Wrythe Green Surgery | 1.2 km | 88% |
| The Chesser Surgery | 1.5 km | 78% |
| Maldon Road Surgery | 1.5 km | 86% |
| Circle GP Surgery | 1.6 km | 78% |
| Park Road Medical Centre | 1.6 km | 90% |
- Bishopsford Road Medical Centre (77% overall experience good)
- Circle GP Surgery (78% overall experience good)
- Dr Hafeez and Partner (70% overall experience good)
- Faccini House Surgery (62% overall experience good)
- The Chesser Surgery (78% overall experience good)
- The Wrythe Green Surgery (88% overall experience good)
How do patients rate Hackbridge Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Hackbridge Medical Centre as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Hackbridge Medical Centre?
7,657 patients were registered in September 2026, up 1.4% on a year earlier.
How many GPs does Hackbridge Medical Centre have?
2.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,589 patients per GP against 2,171 across England.
Are appointments at Hackbridge Medical Centre face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hackbridge Medical Centre's phone number?
020 8647 3711.