Park Road Medical Centre, Wallington: patient reviews and CQC rating
Park Road Medical Centre is a GP practice in Wallington with 4,979 registered patients (September 2026). In the 2026 GP Patient Survey, 90% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.4 full-time-equivalent qualified GPs, or 3,591 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Park Road Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 6 practices in Wallington with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (92%). 121 patients answered the survey (response rate 28%).
| Survey question | Park Road Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 90% | 81% | 77% |
| Easy to contact by phone | 82% | 64% | 57% |
| Easy to contact via the website | 76% | 64% | 58% |
| Easy to contact via the NHS App | 70% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 92% | 77% | 73% |
| Wait for appointment about right | 94% | 71% | 69% |
| Listened to well | 96% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Park Road Medical Centre is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,979 patients were registered at Park Road Medical Centre in September 2026, up 5.1% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 3,591 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.3 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 3.1 | 3.1 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,951 appointments a month, or 392 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 47% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
63% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Park Road Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 392 | 434 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.2% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 14.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.4 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Depression | 18+ yrs | 10.7% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Park Road Medical Centre, Park Road Surgery, Walpole Court, 1a Park Road, Wallington, SM6 8AW. Phone: 020 8647 4485. Website: www.parkroadcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Manor Practice | 0.2 km | 55% |
| Maldon Road Surgery | 0.3 km | 86% |
| Wallington Family Practice | 0.7 km | 80% |
| Shotfield Medical Practice (formerly Dr Lings & Partners) | 0.7 km | 68% |
| Beeches Surgery | 1.5 km | 76% |
- Beeches Surgery (76% overall experience good)
- Maldon Road Surgery (86% overall experience good)
- Manor Practice (55% overall experience good)
- Shotfield Medical Practice (formerly Dr Lings & Partners) (68% overall experience good)
- Wallington Family Practice (80% overall experience good)
How do patients rate Park Road Medical Centre?
In the 2026 GP Patient Survey, 90% of patients described their overall experience of Park Road Medical Centre as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Park Road Medical Centre?
4,979 patients were registered in September 2026, up 5.1% on a year earlier.
What is Park Road Medical Centre's CQC rating?
Good overall, published in March 2017.
How many GPs does Park Road Medical Centre have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,591 patients per GP against 2,171 across England.
Are appointments at Park Road Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Park Road Medical Centre's phone number?
020 8647 4485.