Beeches Surgery, Carshalton: patient reviews and CQC rating
Beeches Surgery is a GP practice in Carshalton with 5,482 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in December 2022. It has 1.9 full-time-equivalent qualified GPs, or 2,937 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Beeches Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 30%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 4 practices in Carshalton with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (81%). 103 patients answered the survey (response rate 27%).
| Survey question | Beeches Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 63% | 64% | 57% |
| Easy to contact via the website | 30% | 64% | 58% |
| Easy to contact via the NHS App | 40% | 57% | 54% |
| Reception team helpful | 82% | 87% | 85% |
| Last contact good | 77% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
CQC's overall rating for Beeches Surgery is Requires Improvement, published in December 2022. 4 key questions are rated differently: Well-led Inadequate, Caring Good, Responsive Good and Effective Good. It held the same rating in the report before (October 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,482 patients were registered at Beeches Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 1.9 full-time-equivalent qualified GPs, there are 2,937 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 0.9 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 1.9 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 1.9 | 1.9 |
From June 2026 to August 2026 the practice recorded 2,791 appointments a month, or 509 per 1,000 registered patients (England: 510). 40% were face to face (England: 63%). 65% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Beeches Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 509 | 434 | 510 |
| Face to face | 40% | 58% | 63% |
| Same day as booked | 65% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.8% against 3.8%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), osteoporosis (0.5% against 1.2%) and COPD (0.8% against 1.9%). The practice's patients live in areas with an average deprivation score of 7.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 81.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.5% | 15.2% |
| Depression | 18+ yrs | 8.7% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 84.8% | 74.9% |
Beeches Surgery, 9 Hill Road, Carshalton, SM5 3RB. Phone: 020 8647 6608.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Hafeez and Partner | 0.7 km | 70% |
| Wallington Family Practice | 1.4 km | 80% |
| Shotfield Medical Practice (formerly Dr Lings & Partners) | 1.4 km | 68% |
| The Wrythe Green Surgery | 1.5 km | 88% |
| Manor Practice | 1.5 km | 55% |
- Maldon Road Surgery (86% overall experience good)
- Manor Practice (55% overall experience good)
- Park Road Medical Centre (90% overall experience good)
- Shotfield Medical Practice (formerly Dr Lings & Partners) (68% overall experience good)
- Wallington Family Practice (80% overall experience good)
How do patients rate Beeches Surgery?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Beeches Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Beeches Surgery?
5,482 patients were registered in September 2026, down 1.4% on a year earlier.
What is Beeches Surgery's CQC rating?
Requires Improvement overall, published in December 2022.
How many GPs does Beeches Surgery have?
1.9 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,937 patients per GP against 2,171 across England.
Are appointments at Beeches Surgery face to face?
40% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Beeches Surgery's phone number?
020 8647 6608.