Wallington Family Practice, Wallington: patient reviews and CQC rating
Wallington Family Practice is a GP practice in Wallington with 19,099 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in November 2023. It has 6.3 full-time-equivalent qualified GPs, or 3,035 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wallington Family Practice
Its best result against England is the share who found it easy to contact the practice through its website: 74%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 43%, against 54% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 6 practices in Wallington with 50 or more responses. 56% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (77%). 105 patients answered the survey (response rate 25%).
| Survey question | Wallington Family Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 56% | 64% | 57% |
| Easy to contact via the website | 74% | 64% | 58% |
| Easy to contact via the NHS App | 43% | 57% | 54% |
| Reception team helpful | 85% | 87% | 85% |
| Last contact good | 75% | 77% | 73% |
| Wait for appointment about right | 70% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 194 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wallington Family Practice is Requires Improvement, published in November 2023. One key question is rated differently: Caring Good. Its previous overall rating was Good (January 2017).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
19,099 patients were registered at Wallington Family Practice in September 2026, down 3.2% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 3,035 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 4.7 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.3 |
| August 2024 | 5.7 | 7.4 |
| August 2025 | 6.3 | 8.2 |
| August 2026 | 6.3 | 7.4 |
From June 2026 to August 2026 the practice recorded 7,744 appointments a month, or 405 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 42% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
44% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Wallington Family Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 405 | 434 | 510 |
| Face to face | 54% | 58% | 63% |
| Same day as booked | 42% | 46% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%) and a learning disability (0.8% against 0.6%). It has a lower share for heart failure (0.7% against 1.1%), COPD (1.3% against 1.9%) and peripheral arterial disease (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 13.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Depression | 18+ yrs | 14.2% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 2.1% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.5% | 74.9% |
Wallington Family Practice, Jubilee Health Centre West, Shotfield, Wallington, SM6 0HY. Phone: 020 8669 6186. Website: www.wallingtonfamilypractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shotfield Medical Practice (formerly Dr Lings & Partners) | 0.0 km | 68% |
| Manor Practice | 0.5 km | 55% |
| Park Road Medical Centre | 0.7 km | 90% |
| Maldon Road Surgery | 0.9 km | 86% |
| Beeches Surgery | 1.4 km | 76% |
- Beeches Surgery (76% overall experience good)
- Maldon Road Surgery (86% overall experience good)
- Manor Practice (55% overall experience good)
- Park Road Medical Centre (90% overall experience good)
- Shotfield Medical Practice (formerly Dr Lings & Partners) (68% overall experience good)
How do patients rate Wallington Family Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Wallington Family Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Wallington Family Practice?
19,099 patients were registered in September 2026, down 3.2% on a year earlier.
What is Wallington Family Practice's CQC rating?
Requires Improvement overall, published in November 2023.
How many GPs does Wallington Family Practice have?
6.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,035 patients per GP against 2,171 across England.
Are appointments at Wallington Family Practice face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wallington Family Practice's phone number?
020 8669 6186.