Maldon Road Surgery, Wallington: patient reviews and CQC rating
Maldon Road Surgery is a GP practice in Wallington with 4,764 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 2.3 full-time-equivalent qualified GPs, or 2,089 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to July 2026.
What patients say about Maldon Road Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 75%, above the England figure of 58%. Its result closest to England is the share who said they were treated with care and concern: 88%, against 86% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 3rd of the 6 practices in Wallington with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (91%). 102 patients answered the survey (response rate 28%).
| Survey question | Maldon Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 74% | 64% | 57% |
| Easy to contact via the website | 75% | 64% | 58% |
| Easy to contact via the NHS App | 66% | 57% | 54% |
| Reception team helpful | 96% | 87% | 85% |
| Last contact good | 87% | 77% | 73% |
| Wait for appointment about right | 77% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 15 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Maldon Road Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,764 patients were registered at Maldon Road Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,089 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.7 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to July 2026 the practice recorded 2,153 appointments a month, or 452 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 34% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Maldon Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 452 | 434 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 34% | 46% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 4% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.5% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), COPD (1.1% against 1.9%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.2% | 15.2% |
| Depression | 18+ yrs | 10.3% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| COPD | All ages | 1.1% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 82.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.7% | 74.9% |
Maldon Road Surgery, 35 Maldon Road, Wallington, SM6 8BL. Phone: 020 8647 4622. Website: www.maldonroadsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Road Medical Centre | 0.3 km | 90% |
| Manor Practice | 0.4 km | 55% |
| Wallington Family Practice | 0.9 km | 80% |
| Shotfield Medical Practice (formerly Dr Lings & Partners) | 0.9 km | 68% |
| Hackbridge Medical Centre | 1.5 km | 89% |
- Beeches Surgery (76% overall experience good)
- Manor Practice (55% overall experience good)
- Park Road Medical Centre (90% overall experience good)
- Shotfield Medical Practice (formerly Dr Lings & Partners) (68% overall experience good)
- Wallington Family Practice (80% overall experience good)
How do patients rate Maldon Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Maldon Road Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at Maldon Road Surgery?
4,764 patients were registered in September 2026, up 1.3% on a year earlier.
What is Maldon Road Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Maldon Road Surgery have?
2.3 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,089 patients per GP against 2,171 across England.
Are appointments at Maldon Road Surgery face to face?
50% of appointments from June 2026 to July 2026 were face to face, against 63% across England.
What is Maldon Road Surgery's phone number?
020 8647 4622.