Shotfield Medical Practice (formerly Dr Lings & Partners), Wallington: patient reviews and CQC rating

What patients say about Shotfield Medical Practice (formerly Dr Lings & Partners)

Its best result against England is the share who said they were treated with care and concern: 95%, above the England figure of 86%. Its weakest is the share who found it easy to get through to the practice by phone: 44%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 4 below by more than the survey's margin of error, and 6 within it.

On overall experience it is 5th of the 6 practices in Wallington with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (71%). 105 patients answered the survey (response rate 28%).

In the Friends and Family Test for July 2026, 97% of 30 responses rated the practice good or very good (England: 92%).

CQC's overall rating for Shotfield Medical Practice (formerly Dr Lings & Partners) is Good, published in October 2016. All 5 key questions are rated Good.

12,057 patients were registered at Shotfield Medical Practice (formerly Dr Lings & Partners) in September 2026, down 2.6% on a year earlier (England: down 1.1%).

22% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,075 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 2.9 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 5,470 appointments a month, or 454 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 52% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).

50% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.1% against 0.6%), dementia (1.4% against 0.8%) and epilepsy (1.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 13.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 80.2 for men (England: 83.0 and 79.1).

58% of the practice's patients live in the SM6 postcode district, followed by SM5 (22%), CR0 (15%) and SM2 (3%). 96% live in Sutton, the council area the practice is in.

Shotfield Medical Practice (formerly Dr Lings & Partners), Jubilee Health Centre West, Shotfield, Wallington, SM6 0HY. Phone: 020 8669 7612. Website: www.shotfieldmedicalpractice.co.uk.