Manor Practice, Wallington: patient reviews and CQC rating
Manor Practice is a GP practice in Wallington with 11,653 registered patients (September 2026). In the 2026 GP Patient Survey, 55% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 5.3 full-time-equivalent qualified GPs, or 2,218 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Manor Practice
Its result closest to England is the share who said the healthcare professional was good at listening to them: 80%, below the England figure of 87%. Its weakest is the share who found it easy to contact the practice using the NHS App: 25%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 6th of the 6 practices in Wallington with 50 or more responses. 29% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (54%). 104 patients answered the survey (response rate 19%).
| Survey question | Manor Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 55% | 81% | 77% |
| Easy to contact by phone | 29% | 64% | 57% |
| Easy to contact via the website | 44% | 64% | 58% |
| Easy to contact via the NHS App | 25% | 57% | 54% |
| Reception team helpful | 66% | 87% | 85% |
| Last contact good | 55% | 77% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 75% | 93% | 93% |
| Needs met | 70% | 91% | 90% |
In the Friends and Family Test for July 2026, 100% of 10 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Manor Practice is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,653 patients were registered at Manor Practice in September 2026, down 3.1% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 5.3 full-time-equivalent qualified GPs, there are 2,218 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 2.6 nurses and 3.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.7 | 3.8 |
| August 2025 | 2.7 | 3.8 |
| August 2026 | 5.3 | 5.3 |
From June 2026 to August 2026 the practice recorded 5,035 appointments a month, or 432 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 59% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Manor Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 432 | 434 | 510 |
| Face to face | 41% | 58% | 63% |
| Same day as booked | 59% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%) and a learning disability (0.8% against 0.6%). It has a lower share for chronic kidney disease (1.8% against 4.6%), atrial fibrillation (1.2% against 2.2%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 22.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.6% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.8% | 4.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| COPD | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 69.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.9% | 74.9% |
Manor Practice, 57 Manor Road, Wallington, SM6 0DE. Phone: 020 8647 1818. Website: www.manorpractice.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Park Road Medical Centre | 0.2 km | 90% |
| Maldon Road Surgery | 0.4 km | 86% |
| Wallington Family Practice | 0.5 km | 80% |
| Shotfield Medical Practice (formerly Dr Lings & Partners) | 0.5 km | 68% |
| Beeches Surgery | 1.5 km | 76% |
- Beeches Surgery (76% overall experience good)
- Maldon Road Surgery (86% overall experience good)
- Park Road Medical Centre (90% overall experience good)
- Shotfield Medical Practice (formerly Dr Lings & Partners) (68% overall experience good)
- Wallington Family Practice (80% overall experience good)
How do patients rate Manor Practice?
In the 2026 GP Patient Survey, 55% of patients described their overall experience of Manor Practice as good, below the England figure of 77%. 29% found it easy to get through by phone.
How many patients are registered at Manor Practice?
11,653 patients were registered in September 2026, down 3.1% on a year earlier.
What is Manor Practice's CQC rating?
Good overall, published in June 2017.
How many GPs does Manor Practice have?
5.3 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,218 patients per GP against 2,171 across England.
Are appointments at Manor Practice face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Manor Practice's phone number?
020 8647 1818.